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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to translate their homepage using the WPML translation editor but encountered issues where the '+' icon redirected to the Translations Queue without displaying the page. Additionally, the translation page, previously a duplicate, was deleted and not saving changes for the Russian (RU) version, despite working for other languages.
Solution:
1. **Update WPML Plugins:**
- Navigate to Plugins → Add New Plugin in the WordPress dashboard.
- Click on the Commercial tab and then the Check for updates button.
- Update the listed WPML plugins.
2. **Clear Stuck Translation Jobs and Resend the Homepage:**
- Go to WPML → Translation Dashboard → Jobs tab, cancel any stuck translation jobs.
- Edit the homepage in the default language, make a minor edit, save, and resend for translation.
3. **Access the Translation Editor:**
- After resending, navigate to WPML → Translations and click Translate next to the homepage.
4. **Resave Permalinks and Clear Caching:**
- Navigate to Settings → Permalinks and click Save Changes.
- Clear caches through any caching plugins or server settings.
5. **Verify Translated Page Status and Ensure Publication:**
- Check the page status in Pages → All Pages, ensure it's set to Published, and update.
6. **Run WPML Troubleshooting Tools:**
- Navigate to WPML → Support → Troubleshooting and run tools like Clear cache in WPML and Remove ghost entries from the translation tables.

If these steps do not resolve the issue or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 0 voices.

Last updated by nazarS 2 months, 3 weeks ago.

Assisted by: Kor.

Author Posts
February 9, 2026 at 1:48 pm

nazarS

I need to translate my Homepage using the WPML translation editor

The + sends me to the Translations Queue, but the page is not there

Also, the translation page existed before as a duplicate, and duplicate page was deleted.

February 9, 2026 at 3:38 pm #17806015

Kor

Thanks for your patience. I've enabled the translation engine in WPML > Settings > Automatic Translation as shown in the attached screenshot. Could you try translating a page using the Advanced Translation Editor now? I've tested it and it works.

Also, I've temporarily deactivated this plugin "PDF Invoices & Packing Slips for WooCommerce - Professional" as it is causing issues on your Website.

Screenshot_104.png
Screenshot_105.png
February 9, 2026 at 4:21 pm #17806284

nazarS

Hi

The problem is not about the translations. As you can see Homepage is already translated to FI and ET. I need to translate it to RU.

The issue is that when you translate it to RU you reload the page, and Pencil near the RU version turns in to the + and the page itself returns 404 error.

What issues does PDF Invoices plugin cause?

Thanks

February 9, 2026 at 4:46 pm #17806400

Kor

Thanks for your reply. I've checked and fixed the issue by running some of the troubleshooting options in WPML > Support > Troubleshooting link.

These are options that I've clicked.

1. Clear the cache in WPML.
2. Remove ghost entries from the translation tables.
3. Fix element_type collation.
4. Fix WPML tables collation.
5. Set language information.
6. Fix terms count.
7. Fix post type assignment for translations.

Now the Russian page is fully translated now. hidden link . Could you check?

February 17, 2026 at 4:16 pm #17829821

nazarS

All good