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This thread is resolved. Here is a description of the problem and solution.

Problem:
You placed two orders but haven't seen any credits, and your website is not fully translated.
Solution:
We have checked the translation jobs on your site and noticed that some posts, like the results page, were translated successfully. If you're experiencing issues with certain pages not being translated, it might be due to the content not being available for automatic translation. This can happen with certain themes or custom setups that are not fully compatible. We recommend checking if the content of the pages that weren't translated is properly prepared or registered for translation. If you need further assistance, please provide details about the page that wasn't translated, including how it was created (e.g., which theme, builder, or custom elements were used), and we will guide you on how to make it translatable.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 3 replies, has 0 voices.

Last updated by Andrey 3 months, 2 weeks ago.

Assisted by: Andrey.

Author Posts
January 13, 2026 at 7:08 pm #17727080

mamunh

i placed to orders till now i didnt see any credit and my website its not translated

January 13, 2026 at 7:44 pm #17727238

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please provide more details about the order you are referencing?

Looking at it, I can see that you still have some credit available on your site.

January 13, 2026 at 7:45 pm #17727240

mamunh

yes i have but it says my website is auto translated completed but the fact only the blog posts

January 13, 2026 at 8:45 pm #17727339

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I’ve reviewed the translation jobs completed on your site today and can see that some posts were translated successfully—for example:
hidden link

If certain pages were not translated, it’s very likely that their content was not available for automatic translation. With popular themes and plugins, content is usually fully compatible and translated automatically. However, with some other themes or custom setups, the content may need to be prepared or registered properly for translation.

If you can share an example of a page that wasn’t translated and explain how it was created (for example, which theme, builder, or custom elements were used), I’ll be happy to advise you on how to make it translatable.