Thanks for your reply. Ok, it looks good now. Please refrain from logging in while I monitor the behavior closely. I will check back tomorrow to see the result.
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Thanks for your patience. I've deactivated some plugins and removed some language files. Could you please test this again hidden link ? If the issue persists, I will have to escalate this to our 2nd Tier Support for further assistance.
You disabled everything, that is not a solution, I need those plugins. Some are related to the theme, some for tracking, some from WPML. I need those functions.
Thanks for your reply. This is part of the troubleshooting process. Since there’s no clear indication of where or who edited the theme option strings, I suspect it might be caused by a third-party plugin or language files being triggered and overwriting the translated strings.
Hi Kor, can you let me know which language files you removed, what where the updates. It looks ok atm so I would like to implement on the live site and test.
You can check out the language folder in wp-content/languages . Maybe you can first backup the existing language folder and then, copy the language folder from this staging site and paste it on your production server.
Please make sure to backup everything before you attempt this.