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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 46 replies, has 1 voice.

Last updated by Kor 1 month ago.

Assisted by: Kor.

Author Posts
July 23, 2025 at 5:29 pm #17265160

vladimirM-19

Check, now... I reverted back to English the rest as well

2025-07-23_19-27-18.png
2025-07-23_19-25-47.png
July 23, 2025 at 5:30 pm #17265191

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Ok, it looks good now. Please refrain from logging in while I monitor the behavior closely. I will check back tomorrow to see the result.

July 24, 2025 at 10:22 am #17266879

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It is still looking good here. Could you check, or should I try again tomorrow?

July 24, 2025 at 11:05 am #17267024

vladimirM-19

Dear Kor,

Unfortunately no, see image and you see the first label changed already, and now it seems I can not change them

2025-07-24_13-00-49.png
July 24, 2025 at 6:02 pm #17268950

vladimirM-19

Hi Kor, ok you can see it now

2025-07-24_20-01-02.png
July 25, 2025 at 4:53 pm #17271873

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

July 28, 2025 at 5:27 pm #17276412

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've downloaded a copy of the site and will review it shortly. I'll get back to you as soon as possible.

July 29, 2025 at 6:13 pm #17280025

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've deactivated some plugins and removed some language files. Could you please test this again hidden link ? If the issue persists, I will have to escalate this to our 2nd Tier Support for further assistance.

July 29, 2025 at 7:06 pm #17280128

vladimirM-19

Hi Kor,

You disabled everything, that is not a solution, I need those plugins. Some are related to the theme, some for tracking, some from WPML. I need those functions.

July 30, 2025 at 8:59 am #17281144

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. This is part of the troubleshooting process. Since there’s no clear indication of where or who edited the theme option strings, I suspect it might be caused by a third-party plugin or language files being triggered and overwriting the translated strings.

July 30, 2025 at 9:10 am #17281235

vladimirM-19

Ok, but what is the next step now, language files are removed, do we turn plugins back on?

July 30, 2025 at 4:28 pm #17282905

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've just reactivated the plugins and let's see if the issue comes back.

August 2, 2025 at 7:58 am #17289763

vladimirM-19

Hi Kor, can you let me know which language files you removed, what where the updates. It looks ok atm so I would like to implement on the live site and test.

August 4, 2025 at 8:13 pm #17294714

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

You can check out the language folder in wp-content/languages . Maybe you can first backup the existing language folder and then, copy the language folder from this staging site and paste it on your production server.

Please make sure to backup everything before you attempt this.

August 12, 2025 at 6:25 pm #17314866

vladimirM-19

Hi Kor,

Unfortunately the translations got updated on the live site for some reason. So I completely copied language folder from staging to live.

Did you adjust anything else maybe?

If you need to login, the usernmae and password is the same for live as is for staging

The topic ‘[Closed] I translated all backend fixed fields in WP Rentals Theme, but for some reason after WPML is install…’ is closed to new replies.