I try to import Avada theme data from English to Arabic version, but it's forever processing

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with copying Avada theme data from the English version to the Arabic version. The process is stuck in a 'forever processing' state, and the client is unable to save the data. Additionally, the translated Arabic page appears disorganized, with text not aligned properly.

Solution:
1. We recommend switching the language to "All languages" in the admin area and then clicking on "Save Changes" to copy the theme options from English to other languages.
2. We successfully copied the theme settings to all languages without any issues.
3. We also imported data from English to Arabic on the client's site following the same steps.
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This topic is split from https://wpml.org/forums/topic/translated-pages-error-3/

Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 5 months ago.

Assisted by: Long Nguyen.

Author	Posts
January 18, 2024 at 2:55 am #15197531
khalidZ-3	Hi, the icons are good now, thanks. But the translated page(Arabic) is still weird, I tried following WPML document and copy Avada theme data from English version to Arabic version, but it's forever processing.
January 18, 2024 at 3:00 am #15197532
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, In this ticket, I will focus on the importing theme data issue. According to your description, you want to "copy Avada theme data from English version to Arabic version". In the admin area, you can switch language to "All languages" and click on "Save Changes" to copy theme options from English to other languages. Please check the screenshot attached. Let me know if it works on your end.
January 19, 2024 at 5:28 pm #15205994
khalidZ-3	I can't save data. That's the problem. I tried this "copy data to another language setting" method many times. Please help me with that. The Avada theme is not translated well for the Arabic language, it's all a mess(text not aligned, etc,)
January 22, 2024 at 2:22 am #15209214
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I copied the theme settings to all languages and didn't see any issue, here is the screen record hidden link Please share a screen record of what you do on your end, I will try to replicate and investigate the issue. Thanks.
January 22, 2024 at 10:49 am #15210590
khalidZ-3	Did you copy avada theme data from English to Arabic version? If you can do it on your end, just save it and apply it. But I see no changes, translated Arabic page is still a mess.
January 22, 2024 at 11:06 am #15210735
khalidZ-3	This is the record when I tried avada theme data from English to Arabic version(processing, can't save): hidden link If you can do it on your end, just save it and apply it. But I see no changes, translated Arabic page is still a mess. Pictures also attached.
January 23, 2024 at 3:21 am #15214005
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I can import data from English to Arabic on your site with the same steps, here is the screen record hidden link However, you will have the same result if you save settings in the All Languages as in my previous screen record hidden link And in this ticket, I will focus on the importing theme data issue, not the style of elements in the frontend. I also replied to the style issue in another ticket, here is the URL https://wpml.org/forums/topic/translated-pages-error-3/#post-15197516 Look forward to your reply. Thanks