This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where footer translations in a multilingual WordPress site using WPML revert to the source language in the admin area after updates, despite displaying correctly on the front-end.
Solution:
1. **Scan your theme for strings**: Ensure WPML has scanned the 'Bootstrap Basic New' theme for all translatable strings.
* Go to WPML → Theme and plugins localization.
* Under the Strings in the themes section, select your Bootstrap Basic New theme.
* Click the Scan selected components for strings button.
2. **Check for your footer text in String Translation**: After scanning, search for your footer text.
* Go to WPML → String Translation.
* Search for a unique part of your footer text.
* If found, ensure the translation is correctly entered and marked as Translation complete.
3. **If not found, check Admin Texts Translation**: Footer content might be in theme options, considered 'admin texts'.
* On the WPML → String Translation page, scroll down and click the Admin Texts Translation link.
* Look for your footer text under theme or customizer settings, select it, and click Add to String Translation.
* Search again in String Translation, enter the translation, and mark it as Translation complete.
4. **Clear Caches**: Clear any caching plugins or server-level caching.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 12 replies, has 0 voices.
Last updated by 3 months, 1 week ago.
Assisted by: Kor.
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Hi, after checking your screenshot the caht suddenly dispaered,  |
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Thanks for your reply. I can see the issue now when I inspected the theme settings > Footer in the English language, as shown in the attached screenshot. It looks like there are some misconfigurations in the ACF field groups. Do you have a staging site that I can use to troubleshoot this further? If you prefer that I work on the production site directly, please backup and let me know.  |
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Thanks for your reply. I will change the language option for this ACF field group hidden link to Expert Mode and then adjust the custom field translation settings accordingly. Since you do not have a test site available, could you please share a site snapshot with me? Alternatively, with your permission, I can create a copy of your site as explained here https://wpml.org/de/faq/provide-supporters-copy-site/ This will allow me to test the changes locally before applying them to your production site. Please let me know how you like to proceed. As for the email notification, there is an option at the top of this ticket that allows you to adjust the options as shown in the attached screenshot. Could you check?  |
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Thanks for your patience. I have a solution for you and below is what I've done. 1. Navigate to ACF > Field Groups > Blokken > Change the translation to Expert Mode. 2. Then, edit the Blokken field hidden link and set it to translate as shown in the attached screenshot. 3. Then, edit the footer in English language and insert your Whatsapp button here hidden link . 4. You need to generate a new shortcode for English it seems and could you please check? 5. You can switch to another language and edit your footer here hidden link    |
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