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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is dissatisfied with the AI translations provided by WPML on their testing site and has decided to proceed with manual translations. They requested a refund for their payment.
Solution:
If you're experiencing dissatisfaction with WPML translations and prefer to use manual translations, you can request a refund by visiting the following link: https://wpml.org/purchase/refunds/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 0 voices.

Last updated by Lucas Vidal de Andrade 1 month, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
March 24, 2026 at 2:31 am #17920020

peterY-10

Dear WPML Team,

We have reviewed the translations generated on our testing site and are not satisfied with the results. Therefore, we have decided to proceed with our own manual translations instead.

Kindly arrange a refund for our payment associated with Order #17859143, dated 27 February 2026.

Thank you for your assistance.

P.S. the attached JPG is what we are comparing your AI translation with Human.

Best regards,
Peter Yim

March 24, 2026 at 8:26 am #17920382

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+02:00)

Hello there,

I understand your complain and also thank you for bringing that to our attention. You can ask for refunds in the link below:

https://wpml.org/purchase/refunds/

Please let me know if there's anything I can do, if you change your mind.

Regards,
Lucas.