I'm having problems translating products.

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: WCML

This topic contains 7 replies, has 2 voices.

Last updated by Long Nguyen 3 days, 9 hours ago.

Assisted by: Long Nguyen.

Author	Posts
September 19, 2024 at 8:00 am
rodrigoO-4	Background of the issue: The product is translated but does not appear correctly in the various languages. Symptoms: Questions:
September 19, 2024 at 9:10 am
September 19, 2024 at 9:11 am #16197406
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Here is the forum ticket. Let me know the result after you enable the minimal environment as suggested. Looking forward to your reply. Thanks
September 19, 2024 at 10:07 am #16197671
rodrigoO-4	Staging Site: hidden link
September 20, 2024 at 1:32 am #16201017
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Did you try to enable the minimal environment as I suggested? Also, please share the staging site credentials in the next reply (the production site credentials were removed for security reasons). Looking forward to your reply. Thanks
September 20, 2024 at 10:17 am
September 20, 2024 at 3:42 pm #16203708
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I fixed the issue on your site by going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting > Select "Sync products variations" and click on Start (it would take time to complete the process). Let me know if it works on your end.
September 23, 2024 at 4:36 pm #16210998
rodrigoO-4	For this product, after carrying out this procedure, it worked. However, for this product (hidden link), even doing this procedure doesn't resolve it.
September 24, 2024 at 1:35 am #16212162
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, You can also try to edit the product in the Portuguese language > Make a small change to the product description > Save > Update the translation product and see if it helps. On the staging site, I see the variations of that product displayed correctly in second languages hidden link If it does not help, I would like to request temporary access (wp-admin and FTP) to your production site so I can take a better look at the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks
September 24, 2024 at 8:37 am
September 24, 2024 at 12:31 pm #16214747
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, After running the troubleshooting step "Sync products variations" as I mentioned above, the variations in the second languages are displayed correctly. Please recheck this and let me know how it goes. Looking forward to your reply. Thanks