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[Waiting for user feedback] Images disappear on translated pages

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 2 replies, has 0 voices.

Last updated by Shekhar Bhandari 4 days, 4 hours ago.

Assisted by: Shekhar Bhandari.

Author Posts
April 28, 2026 at 5:48 pm #18000771

rogelioP-4

Hi,

We are experiencing a recurring issue where images disappear on translated pages. Manually re-uploading them only works temporarily.

Translated Pages Affected:

English:
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Screenshot: hidden link

French:
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Screenshot: hidden link

Please let me know what we can do to fix this issue permanently.

Thank you for your prompt attention.
April 29, 2026 at 12:05 pm #18002772

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
May 6, 2026 at 6:18 am #18015811

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The login asks for authenticator code, can you please disable this check until we check the issue.

Look forward to your reply.

Thanks