THere is one page with Payment Options, these options have images. The Images show in default language Arabic page but do not show in English page.
Contacted both Plugin author and the host and both identified the issue is due to WPML. It seems prefix "e" is added in the images path.
Plugin Response:
"the routing functions since when relative paths are used the /en/ (for the English language) is prefixed. This means that the base path is being overridden. Your base path should be your domain name (www.example.com), without any adding (in your case /en/ is being added for the English language, so your base path is hidden link)."
First of all, sorry for the late reply due to a higher workload.
I have created this clean sandbox setup on our servers here: hidden link (one-click login)
I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and also install the payment options plugin and try to replicate the issue (WooCommerce is already installed and activated).
Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue
If the issue is going to take place on this clean setup on our servers too, then I can check this with our compatibility department.
Please let me know how that goes and what you are able to find.
I made the setup for WPML and downloaded the Plugin Vikbooking. But payments need the pro version. I can not install as it is already installed in alyalkw.com
Not using WooCommerce
Please provide temporary access to the staging site where the issue is replicated.
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
✙ I would also need your permission to take a local copy of your site to debug the issue locally if needed.
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
It seems a compatibility issue with VikBooking plugin, please note that it's not listed on the WPML compatibility list for the plugins - https://wpml.org/plugin/ so it's not tested by our compatibility team.
Kindly contact the plugin authors and ask them to enable the payments and replicate the issue on our testing site here hidden link
Also please ask them to join our Go Global program which allows them to work with our compatibility team to make the plugin compatible with WPML, they join from this link: https://wpml.org/documentation/support/go-global-program/
I'm glad to hear that you managed to fix this issue. Thanks for sharing the solution with us, this might help other clients if they have the same issue.
