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[Waiting for user feedback] Impossible to update translation page

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Kor 2 days, 8 hours ago.

Assisted by: Kor.

Author Posts
September 26, 2024 at 9:01 pm #16227534

guillaumeH-12

Contexte de la question:
I have a multilingual site with a multidomain configuration. When I update a 'page' and then want to update the translation, the translation is not taken into account. When I create a page and then translate it, no problem. But as soon as I want to update it, it's impossible. I've tried clearing the WPML cache and deactivated WP Rocket.

Symptômes:
The translation is not taken into account when updating a page.

Questions:
Why is the translation not taken into account when updating a page?
How can I resolve the issue of translations not updating?
September 27, 2024 at 9:34 am #16229209

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for reaching us.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.