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[Resolved] In backend: products variations disappear

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced an issue where product variations disappeared after saving a product with a discount. This problem only occurred when the WPML Multilingual CMS plugin was activated.

Solution:
1. We recommended taking a backup of the website for safety reasons.
2. We instructed the client to navigate to WooCommerce > WooCommerce Multilingual > Settings tab > Troubleshooting link and select the following options:
- Sync products variations
- Fix translated variations relationships
and then click on the 'Start' button.

3. If the issue persisted, we advised the client to go to WPML > Support > Troubleshooting page and press the following buttons:
- Clear the cache in WPML
- [Products] Synchronize posts taxonomies
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Set language information

If the provided solution does not apply or is outdated, or if you are still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us.

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This topic contains 3 replies, has 3 voices.

Last updated by Mateus Getulio 8 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
April 12, 2024 at 4:06 pm #15513550

Vincent Cloutier-Naud

HI,

I updated my entire website 2 weeks ago.
I tried to update a product variation (simply adding a product discount).
All the variation disappear when I clicked save (I can still see 3 variations on the side... I originally had 12 variations for this product)

I deacticated all the plugin and without a doubt; the problem come from WPML. When I activate the plugin WPML Multilingual CMS, the bug show up. WHen I deactivate it, is disappear

*note that dev.emeucharlevoix.com is the staging environment. The live website is emeucharlevoix.com

bug.png
April 15, 2024 at 5:28 am #15517025

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello Vincent,

Thank you for contacting the support.

Meanwhile this ticket is attended by one of my colleagues, can you please fix the following on your dev environment:

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Update WordPress to the latest version. Since you're using latest WPML plugins, it is important to keep everything else also up to date.

- Also fix “WP Memory Limit” to at least 128MB while 256MB is recommended (for better performance). See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

Then please check again with only WPML plugins, WooCommerce and a default theme (i.e. 2024). And share your findings.

Regards.
April 17, 2024 at 8:35 pm #15534876

Vincent Cloutier-Naud

Hi,
Many thanks for your support.

I tried what you suggest and unfortunately it didn't work.

The curious part is that it occur on one specific product.

See image attached.

I am able to, for instance, regenerate the variation (1), but if I click on save (2), they disappear. THe number of variations shows up.

Any idea?

Thanks again,

Vincent

bug2.jpg
April 18, 2024 at 12:51 pm #15538880

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello ,

Thanks for contacting us.

Could you please follow the below steps and let me know how it goes:

1. Please take a backup of your site first for safety reasons.

2. Please Go to Woocommerce >> Woocommerce Multilingual >> Settings tab >> Troubleshooting link (bottom right) > Select the below options:

- Sync products variations
- Fix translated variations relationships

And click on the 'Start' button.

3. If still an issue persists, please try the below steps:

3.1. Please go to WPML >> Support >> Troubleshooting page and press the below buttons:
- Clear the cache in WPML
- [Products] Synchronize posts taxonomies
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Set language information

4. If the above steps don’t help, then please try to re-save one of the problematic products in default and secondary languages and see if this resolves your issue.

Thank you, please let us know
Mateus