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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where customers are not assigned a membership after purchasing a product on the Czech version of your website, despite it working correctly in the Slovak version.
Solution:
We recommend trying the workaround suggested in the WPML errata for a similar issue where WooCommerce Memberships does not assign membership when purchasing a product in a secondary language. You can find the detailed steps here: WPML Errata on WooCommerce Memberships. Please ensure to make a full backup of your website before proceeding with the workaround.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Otto 5 months, 1 week ago.

Assisted by: Otto.

Author Posts
November 25, 2025 at 4:21 pm #17609155

marekD-9

Background of the issue:
I am trying to ensure that when a customer purchases a product on my website, they are assigned a membership. The website is originally in Slovak, and everything works fine in this language. However, in the Czech translation of the website via WPML at hidden link, the Czech customer is not assigned a membership after purchasing from the Czech version of the website.

Symptoms:
In the Czech translation of the website, the customer is not assigned a membership after purchasing from the Czech version.

Questions:
What should I do to make the membership assignment work correctly in the Czech version of the website? I think the last time you advised me on the settings. However, I have a feeling that when wordpress wpml or woocommerce was updated, this error appeared again.

November 26, 2025 at 2:16 pm #17612299

Otto

Hello,

It seems related to this:
https://wpml.org/errata/woocommerce-memberships-does-not-assign-membership-when-purchasing-a-product-in-a-secondary-language/

Please, try the workaround suggested there. ❌ Please make a full website backup before proceeding ❌

Let me know how it goes, please.

Best Regards,
Otto