Incorrect Categories and thumbnails with missing translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your website into multiple languages using WPML, but after removing all languages except German and initiating automatic translation, you are facing issues. Products and categories are incorrect across all languages, and in German, categories display incorrectly with missing thumbnails. Additionally, many words in the main menus remain untranslated.
Solution:
If you're experiencing issues with incorrect categories and missing thumbnails in your translations, it seems that the image categories haven't been copied to the translations. We recommend you try the following solution: https://wpml.org/forums/topic/product-category-thumbnails-are-not-copied-into-translated-languages/#post-13568931

This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Paola Mendiburu 3 weeks, 4 days ago.

Assisted by: Paola Mendiburu.

Author	Posts
April 5, 2025 at 2:27 pm #16899994
shaktis-3	Background of the issue: I am trying to translate my website, hidden link, into 6 languages using WPML. I removed all languages except German and initiated automatic translation for everything. Symptoms: Products and categories are incorrect in all languages. In German, categories show incorrect categories and missing thumbnails. Many words are not translated in the main menus. Questions: Why are products and categories incorrect in all languages? Why are categories in German showing incorrect categories and missing thumbnails? Why are many words not translated in the main menus after automatic translation?
April 7, 2025 at 10:44 am #16903637
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us I understand that the site's default language is English, German is a secondary language, and then you are adding more languages. Could you share a link where one of the problems can be seen? You can also share a download link to a video describing the problem. This will help me understand what steps were followed to translate the content and how to reproduce the issue on the site. Looking forward to your message. Regards, Carlos
April 13, 2025 at 2:43 pm #16926556
shaktis-3	Hi Carlos, I am attaching two links, first is the website in english, and second is the website in german. You could see the thumbnails for german language have not appeared English Link: hidden link German Link: hidden link
April 14, 2025 at 1:43 pm #16929899
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola, and I hope you're doing well. I'll be taking over this ticket while Carlos is on holiday. It appears that the image categories haven’t been copied to the translations. To resolve the issue, please try the following solution: https://wpml.org/forums/topic/product-category-thumbnails-are-not-copied-into-translated-languages/#post-13568931 Let me know if this works for you or if you need any further assistance.