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Last updated by Lauren 2 days, 23 hours ago.

Assisted by: Lauren.

Author Posts
February 12, 2025 at 8:48 pm #16699059

dawnV

Background of the issue:
I am working on a site under development and trying to import glossaries for each language we support, such as French (fr) and Spanish (es). I was able to import a test file with a few words in French, but encountered issues with Spanish.

Symptoms:
When I tried to upload a test file with a couple of the same words in Spanish, it says that it imported the file, but they never show up in the list. Similarly, when I created a term in Spanish and then tried to upload a file containing that word in French, it doesn't show up as a translation for that term.

Questions:
Are you only able to upload a single glossary?
Why do the imported Spanish terms not appear in the list?
Why doesn't the French term show up as a translation for the Spanish term?

February 12, 2025 at 9:34 pm #16699229

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Please enable the debug log as we talked about in the chat ticket and paste the most recent lines in your next reply. I have marked the next reply as private as well so that you can share credentials if you would like me to login and test the upload of the glossary.