Installing new language

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This topic contains 6 replies, has 2 voices.

Last updated by Marsel Nikolli 8 months, 2 weeks ago.

Assisted by: Marsel Nikolli.

Author	Posts
August 23, 2024 at 3:04 pm #16098985
grupoS-2	Background of the issue: I have English and Spanish installed on my site hidden link and have added Portuguese. The site is set to automatically translate, and we have enough credits. Symptoms: Nothing is translated, neither the website nor the WooCommerce products. Questions: What am I missing in the steps to follow when installing a new language?
August 23, 2024 at 3:41 pm #16099070
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. To expedite handling your support requests, please share WPML support debug information from your site. To provide the debug information: - Login to your site and go to WPML -> Support, click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire text box content and copy it. - Go back to this support ticket, find the debug information box, and paste it. More information on this link. Thanks, Marsel
August 23, 2024 at 5:01 pm #16099279
grupoS-2	Here you are. Hope this will do.
August 26, 2024 at 7:11 am #16102817
Marsel Nikolli	Hi, Thank you for sharing the debug information. I would need temporary access to your website to investigate this issue and understand it better. Please fully back up your site (files and database) and confirm it in your next reply. I would need to access your site's WP-admin. Your next reply is set to private so you can provide the username and password details. Thanks, Marsel
August 26, 2024 at 8:08 am #16102988
Marsel Nikolli	Hi, Thank you for the access, I notice that the Portuguese language is not translated. Please try following the instructions from our documentation on translating content automatically. Let me know if you have any questions or need further assistance. Kind regards, Marsel
August 26, 2024 at 12:27 pm #16104424
grupoS-2	There are strange things happening. I have gone to transation management. Filtered all pages in English (default language) and tried to automatically translate to Portuguese. It doesnt allow me to translate anything automatically to Portuguese. It says that I need to use the language switcher at the top of the page to change to Spanish first. SO I did this and still no possibility to automatically translate to Portuguese. Any idea whats wrong ?
August 26, 2024 at 12:57 pm #16104599
Marsel Nikolli	Hi, As for now, it is only possible to use automatic translation from the default language to secondary languages. You would need to switch the default language to English again from WPML -> Languages and use the automatic translation (English -> Portuguese). Once the translations are completed you can change the default language again. Let me know if that works for you, Marsel