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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to install the WooCommerce Multilingual plugin and encounter the error message 'Destination folder already exists. (/var/www/html/wp-content/plugins/woocommerce-multilingual/)', but you've confirmed that the folder does not exist in the plugins directory, this might be confusing.
Solution:
We recommend checking your server's file system directly, possibly via FTP, to ensure that the folder truly does not exist. Sometimes, file system delays or caching issues might hide the folder temporarily. If the folder indeed does not exist, it's possible that there's a permissions issue preventing the installation. In this case, adjusting the permissions on your plugins directory might help. Additionally, ensure that you have backed up your site files and database before proceeding with these steps. If these steps do not resolve the issue, we suggest providing us temporary access (wp-admin and FTP) so we can examine the issue more closely. You can provide this information securely, ensuring your privacy and security, by following our guidelines here: Privacy and Security Policy.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 7 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author Posts
September 24, 2024 at 8:38 pm #16217591

patrikB-14

Background of the issue:
I am trying to install the WooCommerce Multilingual plugin on a site under development. I have followed the interface instructions.

Symptoms:
I get the message 'Destination folder already exists. (/var/www/html/wp-content/plugins/woocommerce-multilingual/)' when trying to install it. I have triple-checked, and that folder does not exist within the plugins folder. All other plugins work.

Questions:
How can I resolve the 'Destination folder already exists' error when installing WooCommerce Multilingual?

September 24, 2024 at 8:46 pm #16217616

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Thank you for the update.

I would like to request temporary access (wp-admin and FTP) to your site so I can better examine the issue. The needed fields are below the comment area. When you log in to leave your next reply, the information you enter is private, meaning only you and I can see and access it.

Our Debugging Procedures

I will check various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate it and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please back up the site files and database before providing us access.

If you do not see the wp-admin/FTP fields, your post and website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei