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[Closed] Integration between Crowdin and WPML - can't sync translated content

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This topic contains 2 replies, has 3 voices.

Last updated by Ahmed Mamdouh 4 months, 1 week ago.

Assisted by: Ahmed Mamdouh.

Author Posts
July 3, 2024 at 9:53 am

bentD

Background of the issue:
I am trying to sync a translated page from Crowdin back to WordPress. I have sent a page for translation to Crowdin, and now I am trying to sync it back to WordPress. I am in WPML > Translation Management > Jobs.

Symptoms:
After some loading, nothing happens. There were 2 pieces of content, one page and one template. It worked fine with the template. The communication log shows various job states and sync statuses, but the page translation is not syncing.

Questions:
Why is the translated page not syncing back to WordPress?
What could be causing the sync issue with the page translation?
July 3, 2024 at 10:39 am
July 3, 2024 at 10:41 am #15883300

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the forum ticket. Can you please share the credentials again? Our 2nd tier support will need to access the admin area to check the issue. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌

Thanks for your co-operation.
July 3, 2024 at 5:05 pm #15886161

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.

I checked the provided screenshot and I noticed 2 things:

1- I checked the highlighted job on our system and I found some errors related to the translated XLIFF, so Please provide me with the translated XLIFF file for this job to check it (you will probably need to upload the file on any of the cloud services "Google Drive - dropbox -etc..").

2- I also noticed that there are some jobs with TP-ID =0, Please follow the below steps in order to re-connect the TPID with your jobs:-

1- Go to WPML-> Support then click on the "troubleshooting" link.

2- Then you need to add your WPML job IDs in the text field next to the " Fix WPML Translation Jobs "tp_id" button as shown in the screenshot.

3- After that please go to WPML-> Translation Management -> translation jobs then check if the TPID is shown now or not, If yes, please click on the "check status and get translations" button.

Best regards,
Ahmed Mamdouh.

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