Interactive text does not work with Impreza theme

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Tagged: Not WPML issue

This topic contains 14 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 7 months ago.

Assisted by: Christopher Amirian.

Author	Posts
January 28, 2024 at 12:32 pm #15234091
danielH-142	Interactive text does not work with Impreza theme
January 28, 2024 at 1:05 pm #15234179
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Please watch this video where I explained why the issue that you are experiencing is not related to WPML: hidden link Thanks.
January 28, 2024 at 1:12 pm #15234184
danielH-142	Thank you for the video. I'm afraid to tell you that I fully disagree. Again, the only page where the interactive text does not work is the WPML created root page. And please also not that you need to have WPML enabled to create the language structure and the root page. WPML does interfere in the editing process of the root page.
January 28, 2024 at 3:06 pm #15234329
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, If you are interested I can report this to the second tier support and ask for their help. I am sure the answer will be the same like mine but my duty is to do my best. I'd appreciate it if you can provide the login information of a copy of your website by setting the next reply as private. Thanks.
January 29, 2024 at 6:16 pm #15240233
danielH-142	Hello Christopher, yes, please forward the request to the second tier support. I already provide credentials to Kor. Could you please reach ou to him? Kind Regards Daniel
January 30, 2024 at 10:25 am #15242623
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Daniel, As the ticket with Kor is closed he also will not have access to the login information. That is why I'd appreciate it if you could provide the login information by setting the next reply as private. Thanks.
January 31, 2024 at 11:59 am #15248964
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you for the info, I copied the website to our server and did a quick test and the issue is the HEADER ROOT and FOOTER ROOT. On the same page that you say it is created by WPML I changed the header and footer to default one and the interactive text works ok: hidden link You can use the same login info for the site above and test. Thanks.
January 31, 2024 at 9:34 pm #15252244
danielH-142	Hi Christopher, thank you very much for your reply. I'll check the footer and header out tomorrow. Kind Regards Daniel
February 3, 2024 at 2:25 pm #15262252
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	You're welcome
February 5, 2024 at 8:01 am #15264462
danielH-142	Hi Christopher, sorry, due to lack of time I haven't been able to check yet. I'll try today late in the evening.
February 5, 2024 at 4:13 pm #15267252
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, no worries.
February 8, 2024 at 2:46 pm #15281833
danielH-142	Hi Christopher, sorry, still lacking time.
February 10, 2024 at 8:24 am #15288083
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Ok
February 12, 2024 at 5:05 pm #15294188
danielH-142	Hi Christopher, I just removed the header from the root page. I can confirm that without the header the interactive text is working. Do you have any ideas how to get the root page working with both - the header and the interactive text?
February 13, 2024 at 6:22 am #15295599
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, No as that is something you need to check in the Header in question. That specific header does not work and as I mentioned it is not related to WPML. You can contact the theme support for that. Thanks.