INVOICE PROBLEM

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Tagged: Credits

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Author	Posts
December 3, 2024 at 8:30 am #16469988
alainC-25	Background of the issue: I have been charged this month for 101.44 for translations and it should not be. You can check that WPML has a bug on my website hidden link and it took time for your team to solve the issue that was coming from your side. Because of this bug, I had to make tests and ask several times to retranslate the same page again and again, but it was always stuck. Symptoms: I should not be charged for those translations. All translations are done for the same home page repeatedly. Questions: Can you check the invoice ATE-1043645 and process a refund for the incorrect charges?
December 3, 2024 at 8:47 am #16470090
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I asked from the Account/second-tier team and I will get back to you as soon as I have an answer. Thanks.