Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Kor 5 days, 5 hours ago.

Author Posts
July 16, 2025 at 9:15 am #17240818

Emaar

Background of the issue:
I am trying to send out a Page for translations using WPML. When TransPerfect receives this, we are only getting a few words compared to what we see on the Page in WPML. I am looking to select all contents for translations. We reached out to partner.help@wpml.org, and they suggested it could be an ACF configuration issue and recommended reaching out to the support forum. The issue can be seen at: hidden link

Symptoms:
When sending out the job, we do not see the option to select what contents need to be selected for translations. TransPerfect receives only a few words instead of the full content.

Questions:
Can you assist with the issue of not being able to select all contents for translation?
Is there a known ACF configuration issue that could cause this problem?

July 17, 2025 at 1:02 am #17243861

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for contacting WPML support. While one of my colleagues reviews this ticket, I’d like to share a few initial debugging steps that may help resolve the issue.

Upon reviewing your site’s debug information, I noticed that you’re still using an outdated version of the WPML plugin. Please ensure you create a full backup of your site, then update all WPML plugins to their latest versions via WP > Plugins > Add New > Commercial Tab.

If you're also using Advanced Custom Fields (ACF), I recommend reviewing our ACF multilingual setup guide here:
https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/

Let us know once the updates are complete or if you need further assistance.