[Closed] issue with lost password page in translated language

Hi there,

Thanks for contacting WPML support.

I'm the support agent that is handling the issue on the other ticket you mentioned. If this is a similar issue, you need to contact Woocommerce Support for further assistance.

But for now, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks for your reply.

Yes, this could be cache related. If the issue comes back, maybe you can clone the site to another staging site so that we could check.

Thanks for your reply.

Could you please try deactivating all cache plugins on your production site? Then, if possible, please try deactivating all 3rd party plugins one at a time to see which one is causing the issue you had there.

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Thanks for sharing the solution. If you need anything further, feel free to open a new ticket/chat.