Issue with the form submission on WPML-translated pages (in English and German)

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Large Sites

This topic contains 9 replies, has 0 voices.

Last updated by Christopher Amirian 2 weeks, 1 day ago.

Assisted by: Christopher Amirian.

Author	Posts
May 14, 2025 at 11:45 am #17031916
Mohamed Amine Samet	Background of the issue: We are encountering an issue with the submission of forms on WPML-translated pages in English and German. The site is under development, and we are using Elementor to create forms. We have contacted Elementor's assistance and checked everything, but the issue still exists. Symptoms: The form is invalid, as stated in the error, and this issue occurs only in the Chrome browser. Using other browsers like Safari and Edge makes the form submission work. Questions: Could you please check if this issue is related to WPML?
May 14, 2025 at 11:49 am #17031947
Mohamed Amine Samet	Hello, The issue is that We are encountering an issue with the submission of forms on WPML-translated pages in English and German. Best regards,
May 14, 2025 at 11:54 am #17031966
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I checked our known issues and I have found this: https://wpml.org/errata/elementor-form-widget-select-field-breaks-when-translated-with-cte/ If you use the Classic Translation Editor then please switch it to the Advanced Translation Editor for the page that contains the form. But if the issue is something else, I will need the exact error that is happening and the link to the page, Thanks.
May 14, 2025 at 1:16 pm #17032470
Mohamed Amine Samet	Hello, We tried to created a new form from scrach of this page for example hidden link and the error persist. The exact error mention that the form is invalid after submitting. Thank you for your assistance.
May 14, 2025 at 3:11 pm #17033251
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you. Would you please create a copy/staging version of the website and get back to us with the login information so we can check the details and see if we can find what might be the cause? We do not want a live version as we want to deactivate plugins and do troubleshooting that might break a live website. Thanks.
May 14, 2025 at 3:25 pm #17033328
Mohamed Amine Samet	Hello, We will create the staging version of the website and get back to you. Best regards,
May 14, 2025 at 4:59 pm #17033865
Mohamed Amine Samet	Hello again, Is it feasible to make a copy of the website on another subdomain? Moreover, on a mutualized OVH server? recognizing that our website, hidden link, is hosted on an OVH virtual private server. Would you be able to look into this copy? Thank you for your assistance.
May 15, 2025 at 8:15 am #17035503
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I think it should be ok, as lons as we have access to WordPress admin that we are allowed to do changes without the fear of breaking a live website.
May 15, 2025 at 8:32 am #17035615
Mohamed Amine Samet	Hello, Thank you for your response. The website is very large in terms of size, thus we are preparing a copy of it without the media files. When it's ready, we'll keep you updated on the access. Best regards,
May 19, 2025 at 7:38 am #17046662
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you very much. Please set the next reply as private to provide the login information.

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