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[Resolved] Issues with translating strings

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate certain strings on your site using WPML, but they are not appearing in the string translations.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Navigate to WPML-> Theme and plugins localization, select your theme or plugin, and perform a scan.
2. Go to WPML-> String Translation.
3. Scroll down and click on the "Translate texts in admin screens »" link.
4. Search for the needed strings.
5. Select the strings.
6. Click on the "Add to String Translation" button.
7. Then click on the "« Return to String Translation" link.
8. Translate the strings, clear the cache, and check the front end.
For more detailed guidance, please check our guide on translating texts in admin texts screen.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
February 1, 2025 at 6:44 pm #16658802

fadiS-3

Background of the issue:
I'm trying to translate a few strings on my site hidden link using WPML. I have tried using the 'Auto register strings for translation' option.

Symptoms:
The strings I want to translate are unavailable in the string translations.

Questions:
Why are the strings unavailable in the string translations?
How can I successfully translate the strings using WPML?
February 2, 2025 at 12:22 pm #16659882

Osama Mersal

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please try the following steps:

1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end

Kindly check our guide to know more about translating texts in the admin texts screen. (https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/)

Best regards,
Osama
February 6, 2025 at 2:36 am #16673464

fadiS-3

Hi, i have tried this and still no luck
February 6, 2025 at 9:21 am #16674192

Osama Mersal

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
February 7, 2025 at 11:50 am #16679443

Osama Mersal

Hi,

Thanks for the access details. These strings can be translated via WPML-> hidden link.

I translated them. Please check if the strings on the front end are translated correctly.

Best regards,
Osama
February 8, 2025 at 6:36 am #16681772
fadiS-3

Thank you, this worked! Can you please advise what the issue was?

Also i have another issue that i'd like to discuss. I imported my product list from another wordpress website, and i followed the structure that is provided by wpml.

When i imported the products, the products were in sync, but the categories were not. Can you please advise me on this, what is the quickest way to do this?

New threads created by Osama Mersal and linked to this one are listed below:

https://wpml.org/forums/topic/import-products-3/
February 8, 2025 at 11:26 am #16682083

Osama Mersal

Hi,

1) There weren't any issues. I used the steps I mentioned in my first reply to find and translate the strings.

2) We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one problem at once and enables other users to find solutions to their questions faster.

Therefore, I've split the other issue and created a new ticket with this issue.

Best regards,
Osama