Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 -
- - - - - - -

Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 0 replies, has 0 voices.

Last updated by Waqas Bin Hasan 2 days, 12 hours ago.

Assisted by: Waqas Bin Hasan.

Author Posts
February 12, 2025 at 9:42 am

samanthaB-3

Background of the issue:
I am trying to show the Kadence variation swatches on archives. It works fine in English but doesn't copy to the 3 other languages on my site hidden link.

Symptoms:
Kadence variation swatches for the archives in shop kit are not showing in the 3 other languages.

Questions:
Why are the Kadence variation swatches not showing in the other languages?
How can I ensure the swatches appear in all languages?

February 12, 2025 at 10:34 am
February 12, 2025 at 10:35 am #16695713

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Reference to our recent chat, please provide the access to your staging site, where this issue can be reproduced.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

Regards.

February 13, 2025 at 8:22 am
February 14, 2025 at 12:40 pm #16706393

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the access, unfortunately the link seems to be expired as I'm not able to access it.

I'll recommend creating temporary credentials (i.e. user/password) with admin access.

I've set your next reply as private again.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

P.S.: I'll be off over the weekend and 'll be able to attend on Monday.

February 17, 2025 at 7:05 am
February 17, 2025 at 12:26 pm #16714174

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the access, I was able to access the site. You're right the link is the same but I'm not sure why it wasn't accessible before. Anyways, I've made your previous message (with the access link) private for safety reasons. Please do not share credentials in a public message.

I check with and without login and can see the variations swatches appearing at hidden link, as well as, in French and German page too.

Please watch my screen recording hidden link .

Although in your live site, hidden link, the issue can be seen. Can you compare both sites and identify the difference? For example, plugin/theme versions, and/or any other config or change in the content?