[Closed] Language of back office change randomly after sending multiple items for automatic translation

Hello Nicolas,

I apologize for the delay caused due to the weekend.

Upon enabling eval() and after disabling caching in the staging site(I assume that the live site has some caching layer(s) enabled?) we couldn't replicate the issue in the staging anymore.

Our 2nd tier team recommended disabling, at least temporarily, all caching in the live site, making sure eval() is enabled in there as well and then repeating the test to confirm if the issue is no longer happening. We'll make sure to assign back any credits used in this test.

Thank you, please let us know.

Hello Nicolas,

I believe this issue is happening on the dev site because I registered it within my account to try to enable the fake engine.

Please try the following procedure in the dev site to see if it gets this specific issue fixed:

- Go to https://wpml.org/account/sites and copy the license of the dev site
- Now go to Plugins -> Add New -> Commercial
- Click on Unregister WPML if you see it there
- Click on Register WPML and enter the new key you just created

Also, I went ahead and cancelled ao jobs in the dev site.

In addition to that I got a follow up from the 2nd tier support team.

We've noticed some potential inconsistencies in the database that might be affecting your site. It appears that while DeepL is set as the default translation engine and supports all language pairs, there is a custom language with the code "pt" and the default locale "pt_PTT" that does not yet have many translated strings. We also found strings such as "Cette publication est également disponible en : %s," which are currently assigned to English as the source language, and others mistakenly assigned to Albanian. This can happen if an original language, like Portuguese, was removed from the site at some point.

To address these issues, we've mapped the custom language "pt" to Portuguese (Portugal) (pt-PT) and ensured all necessary .mo files have been created. Additionally, we performed a cleanup of over 1,000 unused or incorrectly translated strings, but some issues still remain.

To investigate further, we would like to install a plugin like "Adminer" on your live site. This would allow us to examine the string tables closely and remove or reassign strings that are linked to a source language not used on your site. We also ask for your permission to send untranslated content, such as products, for automatic translation using your credits. This could help us understand the problem better, but we are cautious about using too many credits without clear results.

If you prefer us not to test directly on the live site, it would be helpful if you could confirm whether the issue persists after disabling all caching systems and, if so, our team asked if you could provide a new video showing the exact steps where the problem occurs, while I shared a video on my end, they wanted one from our perspective. This will help us diagnose and resolve the issue more effectively.

Please let us know how you would like to proceed.

I'm checking about the issue with the flag, I'll keep you posted.

Regarding the untranslated content, if we can use content that still needs to be translated we could test it without spending credits in items that have already been translated.

If it is OK for me to create a few tests pages in the live site with the status of draft to use in the tests. I'd create them with very few words and temporarily use a cheap engine, so it'd cost almost no credits at all for our tests and I could easily give the credits back.

Hello Nicolas,

I proceeded with the test I talked about, I tried recording a video with the replication steps to share with my colleague but it seems like I can no longer reproduce it.

Please check the video(please ignore the audio description as I was trying to show the replication steps to my colleague):

hidden link

I made sure to revert my changes during the tests.

Hi Nicolas,

Thank you for sharing the new video, I'm following up with 2nd tier to check what are our next steps.

I'll keep you posted.

This is a quick update to let you know I've informed the 2nd tier team about the updates and asked for help regarding the credits usage.

I'll keep you posted.