[Closed] Language of back office change randomly after sending multiple items for automatic translation

Hello,

Thank you again for your patience,

It turns out that the test engine installed by our team used 1000 credit per word, which caused the limit to be reached,

This engine is detected as a real one, hence why there is debt visible on your account, I asked to refresh the engine or delete the debt, I will back to you as soon as I get a confirmation,

Best,

Hello,

Sorry for the multiple delays, the testing engine stopped working for some reason, it worked fine two days ago,

I flagged the team to check this out, I will let you know once solved

Hello,

I'm afraid that the staging site is no longer accessible, the admin page is showing a critical error, could you please restore it or check the cause of this.

We need this access for further debugging, and please flush and disable any cache plugin you have on staging (aka Redis Object Cache).

Best,

Hello,

Thanks for the follow-up,

We are trying to make the test engine work on your dev site while triggering the issue, which turned out to cause multiple other issues, we sorry for the unexpected delay.

I will let you know when once I get an update,

My apology, the status of the ticket was assigned "Waiting for reply", instead of "escalated"

I was able to replicate issue only twice and there was no clear pattern to it, which made it harder for our 2nd tier to find the cause.

Also, the site keeps crashing, this time we have this error :

Error 403 Forbidden - Error Code: 40
Forbidden - Error Code: 40

Guru Meditation:
XID: 8928172

Varnish cache server

Also, FYI, the previous error turned out to be

Fatal error: Cannot redeclare my_custom_fonts() (previously declared in /vhosts/dev.gladiatorfit.ch/html/wp-content/plugins/woo-coupon-usage-pro/premium-files/pro-addons/groups/class-affiliate-groups-list-table.php:85) in /vhosts/dev.gladiatorfit.ch/html/wp-content/themes/woodmart-child/functions.php on line 39

We commented out this hook and its callback function, and it worked again days ago, but now we have the 403 error, could you please check your Dev site?