Language Section missing in right bar of editor in Page

This thread is resolved. Here is a description of the problem and solution.

Problem:

The language section is missing in the right bar of the editor when trying to duplicate pages of the Primary Language, it might be due to a corrupt entry in the usermeta database table.

Solution:

We recommend you try the following steps after taking a full site backup (mandatory):

1) Log in to your database using a tool like phpMyAdmin.
2) Run the following SQL query:

DELETE FROM wp_usermeta WHERE `wp_usermeta`.`umeta_id` = 84

3) After running the query, log in to the site and verify whether the bug still exists.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 6 replies, has 0 voices.

Last updated by namW 1 month, 2 weeks ago.

Assisted by: Bigul.

Author	Posts
May 26, 2025 at 12:49 pm
namW	Background of the issue: I am trying to duplicate pages of the Primary Language to create versions in other languages. However, when I attempt this in the editor, the language section is missing. See attachment. In contrast, the language section appears in one of my custom post types 'News'. See attachment The issue can be seen on this page: hidden link. If you need admin password, I can give. Symptoms: The language section is missing in the right bar of the editor when trying to duplicate pages of the Primary Language. Questions: How can I make the language section appears back in page editing?
May 26, 2025 at 2:46 pm
May 26, 2025 at 3:05 pm #17074214
namW	I just restore the website to version just before you offer support to me. You can make the duplication. Please reply me once the duplication complete so I will continue my development
May 26, 2025 at 4:06 pm #17074389
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. I made a copy of the site now. We will debug it locally and get back to you as soon as possible. Please wait. -- Thanks! Bigul
May 29, 2025 at 10:58 am #17087655
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, The issue persists after the initial troubleshooting steps. It appears to be caused by an exception or a corrupt database entry. I am currently consulting with our team to get an expert opinion. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
May 29, 2025 at 11:42 am #17087796
namW	Thanks for your reply. How long will it take? We are little rushed in meet project deadline.
May 30, 2025 at 11:28 am #17091926
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We are still working on this. The possible workarounds have not helped in this case. It may be due to a corrupt entry in the usermeta table, and it seems to be a very unusual issue. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
June 3, 2025 at 3:32 pm #17103124
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, This issue is caused by a corrupt entry in the usermeta database table, specifically related to the meta-box-order_page meta key. We were able to reproduce the bug locally and confirmed that it was resolved after deleting this entry from the database. So, please try the following steps after taking a full site backup (mandatory) and check if the issue is resolved: 1) Log in to your database using a tool like phpMyAdmin. 2) Run the following SQL query: DELETE FROM wp_usermeta WHERE `wp_usermeta`.`umeta_id` = 84 3) After running the query, log in to the site and verify whether the bug still exists. Please refer to the attached images for more details. -- Thanks! Bigul
June 5, 2025 at 7:56 am #17108898
namW	Thanks very much! It seem the problem should be solved.