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This topic contains 3 replies, has 2 voices.
Last updated by Noman 11 months, 4 weeks ago.
Assisted by: Noman.
Author | Posts |
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June 20, 2024 at 12:41 pm #15763631 | |
mischaR |
Background of the issue: Symptoms: Questions: |
June 21, 2024 at 9:16 am #15772992 | |
mischaR |
Hi team, |
June 23, 2024 at 7:41 am #15792538 | |
Noman WPML Supporter since 06/2016
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Sorry for the delay, I was off during the weekend (Friday-Saturday). Thanks for checking it. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. I’ve enabled a private input box for your next reply. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important. Thank you |
June 24, 2024 at 3:52 pm #15809109 | |
Noman WPML Supporter since 06/2016
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thanks for sharing the login details. The wp-admin login info works fine for me, but the FTP login info is not working. Here are the steps I took to debug the issue: 1. I checked the “siteurl” and “home” fields in the wp_options database table and corrected the URL, removing the extra "http" as shown in the attached screenshot. 2. I checked the issue in a minimal environment by deactivating all plugins. 3. I noticed that the WordPress Address (URL) and Site Address (URL) fields are disabled in Settings >> General. This usually happens when these values are defined in the wp-config.php file. I tried to remove the WP_HOME and WP_SITEURL constants from the wp-config.php file, but the fields are still disabled. I suspect the wp-config.php file is not being applied to the site or another file is overriding it. Can you please try to follow the below steps and let me know how it goes: 1. Please try to remove the WP_HOME and WP_SITEURL constants and then re-save the site URL from Settings >> General page? 2. Please re-save the permalinks from the Settings >> Permalinks page by pressing the Save Changes button. 3. Please delete all sorts of caches on your site/server cache if any / plugin cache / CDN cache, clear the browser cache, and then see if it resolves the issue afterward. Thank you |
June 24, 2024 at 9:33 pm #15811858 | |
mischaR |
Thanks Noman, update_option( 'siteurl', 'hidden link' ); This has resolved the issue. Many thanks for your help! |