Licence Key Bug: Unable to parse data from service response

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This topic contains 3 replies, has 0 voices.

Assisted by: Lauren.

Author	Posts
January 12, 2026 at 3:41 pm #17722349
Dimitrios Arkolakis	Hello, I get this error code and I cannot continue with WPML setup. "Unable to parse data from service response." I tried to create different keys, but still the same. I also attach you a screenshot of "WPML > Support > Installer support" page Thanks in advance
January 13, 2026 at 3:59 pm #17726512
Lauren	Please see my previous private reply and let me know once the migration is complete. Thanks!
January 19, 2026 at 7:41 am #17741121
Dimitrios Arkolakis	No, I don't want to migrate to another server. What is the problem with the current server?
January 19, 2026 at 5:48 pm #17743818
Lauren	I'm not saying there is a problem with the current server, but I need to test on a copy of your site so that I can test changing configurations, deactivating plugins/theme, etc. Testing on our cloudways server will also allow me to compare server configuration in case there is something happening with the server for your live site. Once we are done testing, we will delete the copy of your site from the cloudways server. If you prefer not to migrate, you can ask your hosting provider to set up a staging copy of your site and then you can share access to that so we can test on your existing server.

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