License Registration issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to register WPML using a Site key on a localhost and encountered an error message indicating an issue with parsing data from the service response.
Solution:
1. Check if your site's Firewall is blocking important connections. You can follow the steps provided in this guide: Firewall troubleshooting guide.
2. Navigate to "Dashboard>>Updates" and click the "Check again" button to refresh your connection.
3. If the error persists, review the Installer support log for any errors by following these instructions: How to check the Installer support log. If you find errors, please share a screenshot with us for further assistance.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Bigul 11 months, 2 weeks ago.

Assisted by: Bigul.

Author	Posts
August 21, 2024 at 8:50 am #16089345
webshopboys	Background of the issue: I am trying to register WPML using a Site key. I followed this guide: https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-51/. The site is on localhost. Symptoms: I encountered an error message: "Unable to parse data from service response." I tried different network connections, but nothing changed. Questions: Why am I getting the error 'Unable to parse data from service response' when trying to register WPML? What steps can I take to resolve this issue on a localhost setup?
August 21, 2024 at 2:28 pm #16090960
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. This problem often happens when a site's Firewall blocks access to important connections. Please follow the steps in this link to see if it helps: Link to instructions - https://wpml.org/forums/topic/cannot-register-wpml-license-key-unable-to-parse-data-from-service-response/#post-14035759 If the problem continues, please go to "Dashboard>>Updates" and click the "Check again" button. If the error is still there, please check the Installer support log by following the steps in this link: How to check the Installer support log - https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#how-do-i-check-the-installer-support-log-for-errors If you find any errors, please share a screenshot with us. We’ll review it and guide you on the next steps. -- Thanks! Bigul
August 22, 2024 at 9:59 am #16094009
webshopboys	Registration works using another Macbook without Firewall or Security profiles.