Links untranslated after translating the content using ATE

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where links that were previously translated using WPML and Elementor reverted back to their original language. Despite the XML code being intact, the translated links disappeared.

Solution:
We recommended the following steps:
1. Navigate to WPML -> Settings -> Custom XML Configuration tab.
2. Replace the existing XML with the new provided XML.

<wpml-config>...</wpml-config>

3. Save the changes.
4. Edit the homepage in the original language, make a small change to the content, save the changes, and update the translation.

If the issue persisted, we suggested editing the XML code to change a specific line from:

<field editor_type="LINK">witr_button_link>url</field>

to:

<field editor_type="LINK" key_of="witr_button_link">url</field>

Then, save the changes and update the homepage in the original language and the translation.

If the solution provided here is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 21 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 2 months ago.

Assisted by: Carlos Rojas.

Author	Posts
March 22, 2024 at 12:33 pm
theofanisX	Links untranslated after translating the content using ATE
March 22, 2024 at 1:43 pm
March 22, 2024 at 1:46 pm #15441070
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, This is the ticket where we will continue working on this issue. Looking forward to your message.
March 22, 2024 at 2:14 pm #15441185
theofanisX	Hello, I updated all plugins! What is the next move?
March 25, 2024 at 9:38 am #15445464
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I took another look at the site's configuration but I can't find a solution for this issue. I would like to ask your authorization to create a copy of the site and escalate this ticket to our 2nd tier of support.
March 26, 2024 at 10:06 am #15450386
theofanisX	Hello, I give you the authority to proceed. I await an update on the resolution of the issue. Thank you.
March 26, 2024 at 10:42 am #15450603
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Thank you for your authorization. Unfortunately, I couldn't create a copy of the site because the server ran out of memory. I have set your next message private so you can share a copy of the site. You can use Duplicator plugin or All-In-One WP Migration plugin to create a quick copy of the site. Important note: Please do not export the media library as it is unnecessary for debugging purposes.
March 26, 2024 at 10:46 am #15450611
theofanisX	Hello, Will akeeba backup of the entire site do the work?
March 26, 2024 at 11:00 am #15450680
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, It will be better if you manually share the folder of the site + a DB dump. I have set your next message as private again so you can share the site copy in a secure way.
March 26, 2024 at 11:19 am
March 26, 2024 at 4:02 pm #15452305
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for sharing this manual backup. I have escalated this ticket to our 2nd tier of support. I will get back to you as soon as I get feedback from our specialists. Thank you very much for your patience and understanding!
April 2, 2024 at 10:56 am #15472273
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Our 2nd tier specialists and I can see the links correctly translated now on your site. Do you still see the issue? If you do, please share a screenshot of an incorrect link.
April 2, 2024 at 11:31 am #15472484
theofanisX	Hello, I changed the links via Elementor, which I was warned is a temporary solution and is not the correct way. Probably will lose the translation of the links in the next change I'll make, like it had happened before. Inside the backup I sent you is the site before the changes in the Elementor and you can see clearly the issue. If you could fix it there so I don't have to change the links every now and then, it would be really helpful. Thank you in advance.
April 2, 2024 at 11:36 am #15472489
theofanisX	Also, I spotted another custom field that is unlocatable in string translation. If you could add it to the XML code so I can translate it, it would be great. Attached is a printscreen of the field mentioned. It is the last element of the page: hidden link (GR) hidden link (EN) Thank you.
April 2, 2024 at 11:45 am #15472555
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, Thank you for your message. I have updated our 2nd tier specialists with your message. I will get back to you as soon as I get more information from them. Regarding the custom field: let's look into it after finding a solution for the link issue.