[Resolved] Logged out users see site without the css from Elementor

Hello Alex,

Thank you for contacting the support.

I can see the issue in your site when switched to English version of the home page. I compared both versions and see that in the default language version, there's this stylesheet loaded:

<link data-optimized="2" rel="stylesheet" href="<em><u>hidden link</u></em>" />

But in English version, there's no stylesheet found in the page source.

Before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Deactivate all plugins (including cache ones) except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know and I'll try my best to help you further on the matter.

Regards.

Thank you for your reply.

I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation.

I was able to find a setting which was conflicting in this case. Like if you enable Page Optimization -> CSS Settings -> CSS Combine along with General -> Guest Optimization, then problem occurs.

If you simply turn off "CSS Combine" setting then it works fine. Although this setting is still active for certain qualifying requests due to Guest Optimization.

So I believe this is about configuring LiteSpeed Cache properly, please see following for details on these 2 settings:
- hidden link
- hidden link

I'll look into it again, please allow me some time.

However, in the meanwhile can you just purge all caches and check again?

Thank you for your patience, I was away for the weekend.

I just checked and found that translations for French and German were incomplete. I also noticed that both were set as "duplicate" of the default language, unlike English which was a translation.

So I simply tried these steps:

- Opened home page for editing in default language.
- Clicked "I understand - continue editing".
- Clicked "gear" icon from Language section on the sidebar, for French.
- Completed French translation in ATE (note that I didn't actually used French for translation but just kept copying the Dutch because there were lot of fields. So remember to correct the translation).
- Clicked "Complete" button after translations were marked 100%.
- Checked in frontend after clearing cache, and French page is working fine now (regardless of logged-in or not-logged-in).

So you'll have to repeat these steps for German. Also remember to correct French translation.

Attached are the images for reference.

P.S.: This issue isn't relevant to LiteSpeed cache or what was originally reported. I hope if you follow the above mentioned steps, the issue will be resolved. Otherwise, feel free to report in a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.