Login/Register form wont translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that forms on their website were displaying in English on both language versions, despite having translations available in Serbian.
Solution:
We discovered that the issue was due to the client using an older version of the WPML plugins. We recommended updating these plugins to the latest version. After the update, the forms displayed correctly in the respective languages.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Compatibility

This topic contains 18 replies, has 2 voices.

Last updated by Osama Mersal 3 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
June 8, 2024 at 10:08 am #15718196
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for your update. I'm waiting for our 2nd tier support team to check the issue and I'll update you with their findings. Best regards, Osama
June 10, 2024 at 6:49 am #15720219
markoV-7	Hi, is there any progress towards solving the problem?
June 10, 2024 at 9:16 am #15720971
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I'm still waiting for a reply. Due to the workload on our second-tier support team, it could take some time. Thanks for your patience. Best regards, Osama
June 11, 2024 at 2:18 pm #15727275
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Our team debugged the issue and found that the issue happened because you use an older version of WPML plugins. After updating them, the translation worked correctly. Kindly check the page and let me know if it works as expected. (hidden link) Best regards, Osama
June 12, 2024 at 11:43 am #15731250
markoV-7	Thank you! You're the best. Is there option to auto update plugins?

markoV-7 confirmed that the issue was resolved on 2024-06-12 11:43:32.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.