logo didn't change when using media translation

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Supporter timezone: Europe/Rome (GMT+01:00)

Tagged: Exception

This topic contains 6 replies, has 3 voices.

Last updated by Alejandro 10 months ago.

Assisted by: Alejandro.

Author	Posts
January 26, 2024 at 4:18 am #15228592
mariannaF-4	I am trying to: Change the logo depending on the language using Media Translation Link to a page where the issue can be seen: hidden link I expected to see: A different logo Instead, I got: The English Logo
January 29, 2024 at 1:46 pm #15238601
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. 1. Can you please let me know the language where you want to change the logo and the name of the file for the translated version of the logo? 2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Mihai
January 29, 2024 at 4:41 pm #15239925
mariannaF-4	Can this ticket be transferred to Alejandro - my website is behind a firewall and I can only allow one external IP access and he already has access.
January 30, 2024 at 10:23 pm #15246749
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Sure. I will let my colleague know about your request. He is one of the busiest people in the company but, if you can wait, I'm sure he will be able to assist. I'm leaving the ticket assigned to myself until it gets moved to him. Thank you for your understanding and patience. Mihai
February 2, 2024 at 4:33 pm #15260293
mariannaF-4	Yes - please move it.
February 3, 2024 at 12:22 am #15261544
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I already let him know - he will pick the ticket up when he is available. As I initially mentioned, he is one of the busiest people in the company so that's why it might take a while. Thank you for your patience. Mihai
February 5, 2024 at 12:43 pm #15266087
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hello! I sent you a message on my other ticket where i asked for proper access. once i get it i'll handle this ticket as well as the other one 🙂 From now on, i suggest that we keep only these tickets and you can write down the issues that would come up and let me know before we cose a ticket, this way we can work in a clean way withou creating confusion. Please let me know or add the credentials here. Regards.

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