Logo Image Translate With Beaver Builder

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and trying to translate a logo image using Beaver Builder.
Solution:
First, we removed the language file named

admin_texts_theme_mods_bb-theme-child-es_ES

from the directory

public_html/wp-content/languages/wpml

. Please check if the issue is resolved on your staging site. If the logo still appears incorrect, follow these steps:
1. Go to WP > Appearance > Customize > Header > Header logo and select the correct Spanish image.
2. Translate the logo using the string translation available at WPML String Translation.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

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Last updated by gustavoH 8 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
March 31, 2025 at 7:33 am #16877753
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. Do you happen to have a staging site I could use for troubleshooting? I don’t think it’ll be effective if we’re both working on the live site at the same time. Also, please restore the header to the earlier state so that I could recheck this.
March 31, 2025 at 3:28 pm #16880174
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tested this page hidden link in incognito mode and I can see the image is being loaded incorrectly, as shown in the attached screenshot. It is being loaded from hidden link . Staging2 and not Staging4. Could you check?
March 31, 2025 at 5:51 pm #16880472
gustavoH	Here’s the images that it should open. The 250 is regular image, and 500 is for retina
April 1, 2025 at 3:24 pm #16883707
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like this is fixed. Could you check? This is what I've done. 1. I've navigated to the media library and selected the Spanish language. 2. Then, I delete the logo for 500 and 250 sizes. 3. I navigated to media translation and retranslate the logo to Spanish.
April 1, 2025 at 6:20 pm #16884283
gustavoH	I’m still having the issue
April 1, 2025 at 6:22 pm #16884303
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It could be a browser cache issue. Could you test it with another browser? Works fine here on incognito.
April 2, 2025 at 12:54 pm #16887151
gustavoH	I tried it in Firefox, Safari, and Chrome browsers, I'm still having the issue. Could you send me a video of it? Here's my tests: hidden link Also, I downloaded Opera for the first time and tried it there with the same result. So I'm fairly confident that it's not a browser issue.
April 2, 2025 at 1:18 pm #16887285
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This is what I get from my end hidden link . Logos loads fine on my end.
April 2, 2025 at 2:02 pm #16887487
gustavoH	That's fantastic! But I'm out of ideas as to why it's not showing on my end or how else I can troubleshoot.
April 2, 2025 at 2:12 pm #16887547
gustavoH	I've discovered some rendering error from my browser. Can you help me understand what's going on? hidden link
April 2, 2025 at 7:06 pm #16888667
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This could be some DNS issue. Could you try to view it using another PC?
April 2, 2025 at 7:37 pm #16888770
gustavoH	I’ve tried viewing it on my phone, but issue persists
April 3, 2025 at 5:50 am #16889743
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	I can see the issue now. Something wrong here as it is still showing the broken image when I uploaded another image as shown in the attached screenshot. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
April 3, 2025 at 12:19 pm #16892105
gustavoH	I give you permission to create the snapshot. Thanks.
April 3, 2025 at 4:09 pm #16893936
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've made some changes to your website. Could you please check now? If it works, I will list the steps I took to fix it. But I need your confirmation first. hidden link hidden link