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[Closed] lots of broken links when switching between the language

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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 70 replies, has 2 voices.

Last updated by Kor 6 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
March 22, 2024 at 2:57 pm #15441498

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Ok sure, please send it over when it's ready and I will check promptly or escalate this further.

March 25, 2024 at 1:28 pm #15447063

tannerT

Hi, the Duplicator file is about 1.4GB even after removing everything that's not needed, the database alone is around 1GB, and it is still processing, somehow gets stuck at around 60%. I am going to try again and update you.

Thanks.
March 25, 2024 at 11:44 pm #15449174

tannerT

Hi there, is there any other way than Duplicator? Our website hangs in the middle of the export.

What are the alternatives? Should I send you the files and the database file?

Let me know, thank you.
March 26, 2024 at 12:28 am #15449212

tannerT

Sure, let me try to Duplicator Pro you sent.
March 26, 2024 at 12:56 am #15449243

tannerT

Hi. The plugin you have sent me refused to work. Show "Sorry, you are not allowed to access this page." and the Duplicator menu doesn't show on the WP dashboard sidebar menu.
March 26, 2024 at 1:07 am #15449245

tannerT

Somehow the pro plugin you sent is broken, it didn't work on the website.

I have create a mysql dump and files zip back of the website. Let me send the google drive link to you via private message.

Thanks.
March 26, 2024 at 7:22 am #15449673

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've enabled the private reply option for you.

March 27, 2024 at 2:03 pm #15456167

tannerT

Hi Kor, did you manage to setup the website on your local environment? I had sent it to another agent in another ticket and they managed to set it up so it shouldn't have been an issue for you too.

Please let me know what is happening in this case as it leaves our website with so many broken links.

Thanks
March 27, 2024 at 2:59 pm #15456549

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for responding.

I have obtained the site copy from your Google Drive, and I'll review it promptly, getting back to you as soon as possible.
March 28, 2024 at 11:54 am #15460252

tannerT

Hi Kor, I am hoping to get this case resolved ASAP since it leaves so many of our links broken.

Please keep me updated.
March 28, 2024 at 7:44 pm #15462488

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding and patience.

Apologies for the delays. I haven't been able to resolve this issue, so I'll be escalating it to our 2nd Tier Support for additional assistance. I'll get back to you as soon as I receive any updates.
March 28, 2024 at 7:59 pm #15462515

tannerT

Sure, as this goes higher up your ladder I would like to emphasize that this is a CRITICAL issue for us and we need this resolved immediately. Damaging thousands in sales daily internationally
March 29, 2024 at 11:39 am #15464113

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I apologize for the inconvenience. As an update, I wanted to let you know that I've created a backup for you here hidden link as a precaution while we troubleshoot the broken links. I will come back to you as soon as I have feedback from our 2nd Tier Support.

March 29, 2024 at 1:21 pm #15464444

tannerT

Please escalate with the highest priority. This is not an experience we are prepared for by relying on WPML for our localization process
March 29, 2024 at 4:52 pm #15465114

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I sincerely apologize once again for the inconvenience. We have identified the cause of the issue, which is related to the RankMath plugin settings accessible here: hidden link.

To resolve this problem, please navigate to WooCommerce and disable the "Remove Base" option. This should address the issue.

To verify the solution, kindly disable the "Remove Base" option and visit the following link: hidden link. Then, attempt to switch between languages for that product. You should find that the functionality works without any further problems.

Could you please confirm if this resolves the issue? You may want to consider reaching out to RankMath support for additional assistance, as it appears that the option in question is causing the product links to break. They might be able to provide further guidance or offer a solution to address this issue effectively.

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