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[Closed] lots of broken links when switching between the language

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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 70 replies, has 2 voices.

Last updated by Kor 6 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
April 5, 2024 at 3:32 pm #15488890

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us.

We've managed to reproduce the issue on our sandbox site, and it appears to be related to compatibility issues with RankMath.

Our compatibility team will investigate this further and provide us with an update.

We apologize once again for any inconvenience this may have caused.
April 8, 2024 at 2:31 pm #15494910

tannerT

Please keep us posted and press for urgency as our SEMRush & SEO score is -20% due to this incompatibility. RankMath is ready to restitute
April 8, 2024 at 2:35 pm #15494954

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked the report and I'm not getting any feedback yet. I will write note asking for feedback now and will let you know once I hear from them.

April 8, 2024 at 3:06 pm #15495181

tannerT

Thank you for pressing this situation on our behalf
April 10, 2024 at 4:06 pm #15505743

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding.

I've received some feedback indicating that the issue might be related to the translated post slug. Could you kindly attempt to edit the slugs to be shorter, similar to this example: hidden link

For instance:
hidden link

There's a suspicion that the issue may be caused by the presence of multiple special characters. Could you please make this adjustment and let us know if it resolves the problem?
April 11, 2024 at 2:21 pm #15509790

tannerT

Hi Kor, I will try changing some slugs and let you know how that pans out.

Thanks.
April 11, 2024 at 3:53 pm #15510325

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Please let me know how it goes.

April 11, 2024 at 6:29 pm #15510779

tannerT

Unfortunately that didn't help.

hidden link try to switch to Spanish US language and the page will break.

Let's hope to find a resolution ASAP.
April 12, 2024 at 4:40 pm #15513622

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I will check with our 2nd Tier Support again and I will come back to you once I've feedback.

April 15, 2024 at 1:34 pm #15520438

tannerT

Hi Kor, hoping to get a solid response from you along with a working solution.

Thanks.
April 15, 2024 at 2:14 pm #15520662

tannerT

Hi Kor, although we appreciate your assistance - it is approaching about a MONTH since this ticket was opened. We have hundreds of thousands of visitors a day from accross the glove that have their journey jeaporadized due to this incompatibility. Although it seems we are reaching a resolution, nothing has been accomplished, time has been wasted, and I assure you thousands of dollars have been lost.

I have no choice but to apply pressure and have left a 1 star review for WPML in the following locations. I will be more than happy to reconsider my satisfactory state of mind when WPML takes action on the problems I am experiencing:

1.) Trust Pilot: hidden link

2.) Capterra: hidden link

3.) G2: hidden link
April 15, 2024 at 6:35 pm #15521609

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

We understand the urgency of your situation, and we sincerely apologize for any inconvenience caused by the delay in resolving your ticket. Our second-tier support team is actively investigating the issue and working diligently to find a comprehensive solution. However, due to the complexity of the matter, it may require more time than initially anticipated.

Thank you for your patience and understanding during this time. We will keep you updated on the progress, and please feel free to reach out if you have any further questions or concerns. Rest assured, we are making every possible effort to accelerate the resolution process.
April 15, 2024 at 6:54 pm #15521634

tannerT

Please respond with an ETA as soon as one exists.

Thank you,
April 18, 2024 at 12:24 pm #15538486

tannerT

Hi Kor, I am expecting a response here today.
April 18, 2024 at 3:03 pm #15539884

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

Here's the feedback from our 2nd Tier Support.

I've discovered that the issue only occurs when using the "different domains per language" mode, even with the "Remove base" option enabled.

When using the "language in directories" mode, everything works correctly. However, switching to the "different domains per language" mode results in a redirect to hidden link, accompanied by an ERR_TOO_MANY_REDIRECTS error.

Additionally, it seems that there are significant issues with this site. I've observed a substantial increase in the database size when the site is activated on my local server.

I'm still investigating further...

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