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[Escalated to 2nd Tier] Mail de notification pour le shop manager

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Supporter timezone: Europe/Paris (GMT+01:00)

This topic contains 28 replies, has 2 voices.

Last updated by pecnet 4 years, 9 months ago.

Assisted by: Yvette.

Author Posts
February 11, 2021 at 6:20 am #8058055

pecnet

Hello,

for the second problem,
we have found a personalized solution.
we added this to the quote button

<?php echo icl_object_id(get_the_ID(), 'product', false, 'fr'); ?>

However, it will be interesting to know if wpml and the quote plugins natively coexist together at 100%

I am waiting for the feedback from your developers for personalized email notifications of quote for the language of the shop manager

Thank you
February 11, 2021 at 1:02 pm #8061687

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Hello

Ok - did you upgrade the plugin to the latest version already?

Please let me know - we are waiting on this point to continue the work.
February 11, 2021 at 1:11 pm #8061713

pecnet

Hi,
unfortunately I do not have access to the last update ..., can you move forward without the last update?
February 11, 2021 at 4:21 pm #8063503

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

No we cannot.

We can try to get a copy but it will take time. The policy is to work with only the latest of all plugins when we run into a compatibility issue as, you can imagine, the previous versions will have bugs that are fixed in the latest versions.

THis being said, if we get the latest version, the fix we provide will be applied to this latest version and may not work with the version you have installed.

Please advise if you want us to continue.
February 11, 2021 at 4:39 pm #8063769

pecnet

I want to buy the update but you must guarantee me that your correction will work 100% ...?
February 11, 2021 at 5:00 pm #8063955

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

I cannot guarantee that. It´s been 3 years since it was last tested.

I will ask the Compatibility team to get a copy - if they are able to fix the problem, then you can buy the upgrade. But, as I said, they will not fix compatibility issues with old versions of plugins.

DO you agree to move forward like this? If we are unable to get an updated version, the plugin will most likely be removed from the compatibiltiy list and we will wait until a client with an updated version gives us a copy (I believe).

Agreed?
February 11, 2021 at 5:25 pm #8064353

pecnet

ok we do as you say then ..., but then I can wait a long time for you to receive a last version of the plugins ..., your technical team can give us some documentation so that I can adapt on our side?
February 11, 2021 at 5:53 pm #8064669

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Yes - it *may* take a long time. But it may not! I suppose it depends on how popular this plugin is with our client base.

For now, I have escalated this and left a note that you are unable to provide a most-recent plugin version so they will have to find one if possible.

Updates will be put here but you are always free to write in asking for an update.
February 11, 2021 at 8:18 pm #8065235

pecnet

ok I'll wait ...,
if however you have some documentation so that we can try to see from our side I would also be happy thank you
February 12, 2021 at 7:46 am #8068097

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

The only documentation we have is the link I already provided. You might consider approaching the plugin support as it will most likely be their template that requires modification. We normally will not touch code that we did not write ourselves.
February 12, 2021 at 10:58 am #8069695

pecnet

Hello,

Ok thank you for your feedback,
however if you have the latest version you will make the adaptation on your side?

have a good day
February 12, 2021 at 8:14 pm #8073811

pecnet

Hello,

I had the support of YITH and I asked for the history of the translated mails if in the last version it is still the same behavior.

Or if they fixed or did that.

Their answer is always the same as my version.

What he asks me another question ...

if the new version does not bring this functionality on their part (YITH)

how are you going to deal with that?
you will be able to correct this from your tech staff and your plugins?

because if there is really a possibility that it works as I wish I will buy the latest version of the plugins.

but YITH's tech department tells me it's not possible with 3.0.4
and at home I do not know if you will be able to solve this?

in any case thank you
February 15, 2021 at 1:42 pm #8088077

Yvette
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Paris (GMT+01:00)

Here´s the feedback so far from the team:
YITH are pretty cooperative and we consider their plugins compatible. I'll find an updated copy and try to provide a workaround on the client's site.

So - let´s be optimistic and give it another day or two.
February 15, 2021 at 8:43 pm #8091029

pecnet

Hi,

Great ...

I let you do it,
I will wait for your answer

thanks again for everything 🙂