We can try to get a copy but it will take time. The policy is to work with only the latest of all plugins when we run into a compatibility issue as, you can imagine, the previous versions will have bugs that are fixed in the latest versions.
THis being said, if we get the latest version, the fix we provide will be applied to this latest version and may not work with the version you have installed.
I cannot guarantee that. It´s been 3 years since it was last tested.
I will ask the Compatibility team to get a copy - if they are able to fix the problem, then you can buy the upgrade. But, as I said, they will not fix compatibility issues with old versions of plugins.
DO you agree to move forward like this? If we are unable to get an updated version, the plugin will most likely be removed from the compatibiltiy list and we will wait until a client with an updated version gives us a copy (I believe).
ok we do as you say then ..., but then I can wait a long time for you to receive a last version of the plugins ..., your technical team can give us some documentation so that I can adapt on our side?
The only documentation we have is the link I already provided. You might consider approaching the plugin support as it will most likely be their template that requires modification. We normally will not touch code that we did not write ourselves.
Here´s the feedback so far from the team:
YITH are pretty cooperative and we consider their plugins compatible. I'll find an updated copy and try to provide a workaround on the client's site.
So - let´s be optimistic and give it another day or two.
