Mailchimp Newsletter plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the Mailchimp Newsletter plugin on their site, where content intended for Chinese translation reverts back to English. Additionally, in the Product option plugin, the placeholder text 'Please select' remains in English and needs to be changed to Chinese.
Solution:
First, ensure that the Multibyte String extension is loaded on your server as it is required for WPML String Translation. You can check this requirement and share the necessary documentation with your hosting provider for further assistance. Here are the links to the documentation:

For the Mailchimp Newsletter form, we have completed the translation. If you are trying to translate the 'Please Select' string in the product dropdown, please confirm this, and we can proceed with the specific translation steps.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Not WPML issue

This topic contains 6 replies, has 2 voices.

Last updated by Kor 9 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
August 16, 2024 at 9:19 am #16077583
darpanP	Background of the issue: I am using the Mailchimp Newsletter plugin on my site hidden link. I am trying to add content for the Chinese translation in the form, but it changes back to English. Additionally, I am using the Product option plugin, and the text 'Please select' is in English. I need to change that to Chinese. Symptoms: In the Mailchimp newsletter plugin form, as soon as I change the form for Chinese translation, it changes back to English. The text 'Please select' in the Product option plugin is also in English and needs to be changed to Chinese. Questions: How can I add content for the Chinese translation in the Mailchimp newsletter plugin form without it changing back to English? How can I change the text 'Please select' in the Product option plugin to Chinese?
August 16, 2024 at 11:50 am #16078181
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for reaching us. Have you tried translating these strings using the String translation? https://wpml.org/documentation/getting-started-guide/string-translation/ If you've done that and it's still not working, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
August 19, 2024 at 1:57 pm #16084098
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue here hidden link . It shows that the "Multibyte String extension is not loaded and is required for WPML String Translation." Please check and share this documentation with your hosting provider for further assistance https://wpml.org/home/minimum-requirements/ hidden link
August 26, 2024 at 9:37 am #16103649
darpanP	Hi, Multibyte String extension is now loaded, so can you please check the issue regarding Mailchimp form not working in chinese language and Product page dropdown selection text. hidden link hidden link
August 26, 2024 at 2:01 pm #16105018
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. As shown in the attached screenshot, I've completed the translation for your Mailchimp Newsletter form. As for the product dropdown, are you trying to translate the "Please Select" string?
August 28, 2024 at 5:07 am #16112428
darpanP	Hi, Thanks for the Mailchimp Newsletter form support, yes i am trying to change Please select text and Date Of Visit text. Please check the screenshot: New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/some-strings-cannot-be-translated-5/
August 28, 2024 at 12:23 pm #16114898
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. As you know, our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/some-strings-cannot-be-translated-5/ so that we could follow up. As for this ticket, please mark it as resolved.