Markers Erased/Not applied When Pasting Text in New ATE

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with markers being erased when pasting text into the new Advanced Translation Editor (ATE), or if copying the original text does not apply the markers in the new ATE, here's what we've found:
Solution:
Our developers have identified that in the new ATE, any pasted text is stripped of markers, although existing markers within the editor are preserved unless they are completely overwritten. This behavior was consistent with our previous editor version. We are planning to address this in a future release after further evaluation.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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This topic is split from https://wpml.org/forums/topic/new-ate-interface/

Tagged: ATE

This topic contains 9 replies, has 2 voices.

Last updated by Marcel 1 year, 3 months ago.

Assisted by: Marcel.

Author	Posts
July 25, 2024 at 10:16 am #16002825
Jorge Rodriguez	2) Is there a way to prevent markers from being erased when pasting text in the new ATE (it was possible in the old version) 4) Why does copying the original text sometimes not apply the markers in the new ATE?
July 25, 2024 at 10:18 am #16002831
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, As mentioned in the main ticket, our developers want to examine these two questions in detail. Could you please provide a screenshot or screen recording showing these issues so we can reproduce them? Thank you! Best regards, Marcel
July 25, 2024 at 11:44 am #16003329
Jorge Rodriguez	Hello Marcel, Here a video that explains question 2 hidden link I do not seem to be able to reproduce the question 4 now (it happened randomly before). I will share it if I manage to reproduce it Thanks
July 26, 2024 at 12:16 pm #16008591
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, thank you! After consulting with our ATE development team, we have created a development task to investigate this matter further. Best regards, Marcel
July 28, 2024 at 8:54 pm #16012611
Jorge Rodriguez	Sending debug info
November 20, 2024 at 12:59 pm #16424748
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, The changes have been implemented and successfully pushed to production. Best regards, Marcel
November 21, 2024 at 9:37 am #16428112
Jorge Rodriguez	Hello Marcel, Thanks, should we be able to see the fix on our site already or once we get the new plugin update?
November 21, 2024 at 10:07 am #16428257
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, The ATE editor is independent of the WPML plugin update. Reactivating ATE Gen3 will immediately apply the changes. Best regards, Marcel
November 21, 2024 at 10:36 am #16428470
Jorge Rodriguez	Thank you Marcel! 2) Not working as it works in Gen2. If you paste a word on top of a marked word, the marker is removed (unless you do not select the whole marked word, but part of it). 3) Random behaviour: Sometimes it does not copy the markers and when selecting a marker all the others are added automatically. However, once the segment is saved and then reopened the markers are gone. Other times it seems to work okay I have tested this on a sandbox provided for your colleague, as well as our site
February 13, 2025 at 3:32 pm #16703500
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, Our developers have informed me that some changes have been made and are currently deployed in our QA systems waiting to be released. The only issue they noticed is that any pasted text is completely stripped of markers. However, existing markers within the editor are preserved upon pasting (unless completely overwritten). This behavior was also present in our previous editor version. They are still planning to address this in a future release, once they determine that a change is necessary. Best regards, Marcel