[Resolved] Mega Menu Not showing images in translated version

Hi,

Welcome to WPML support. The issue might happen because the theme you use do not tell WPML which custom fields to copy.

WPML’s Menu Sync only duplicates the menu structure (items and hierarchy), not the custom-layout or image settings of Mega Menu items.

Without telling WPML to copy custom fields, the English version ends up missing those crucial settings, rendering it as a simple plain menu.

See if the steps below fix the issue:

1. Enable Copy for Mega Menu Fields

Navigate to WPML → Settings → Custom Fields Translation.

Click “Show system fields” so WPML lists all fields including those used for mega menu layouts.

Search for fields with keywords like mega, menu, image, or within your theme prefix.

For each relevant field (layout type, image, structure), set translation to Copy.

Save these settings

2. Resync the Menus

Go to WPML → WP Menus Sync.

Confirm or select the English and Chinese menus.

Click “Sync” to ensure copies include both structure and custom field values

Please have a backup of the website before following this step

3. Reconfigure the English Mega Menu

Go to Appearance → Menus, switch to English using the language switcher.

Expand the menu item for 日常保護系列 (or its translated version).

Manually select or confirm the intended Mega Menu layout and image settings.

Save the menu. These settings will now be preserved in English.

For more information:

hidden link

Thanks.

Thank you for your feedback. Unfortunately, Christopher is temporarily unavailable. I will be assisting you further. I hope this is fine.

Could you tell me the following:
- How do you add images (custom HTML, widgets, or a builder)?
- Did you duplicate the menu or create it from scratch in the second language?
- Have you manually adjusted any megamenu classes?

I suspect that your current theme mega menu uses manual content, and you must replicate the same structure for each translated menu.

For example:

1. Go to Appearance → Menus.
2. At the top, select the language you want to edit (e.g., English, German, etc.).
3. Check that the mega menu items exist in each language’s menu — including any images, icons, or custom HTML.
• Theme might use menu descriptions or custom HTML blocks for mega menu content.
• Manually adjust or copy them.

Before making any changes, please ensure that you back up your database first.

Thank you for your feedback.

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