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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the menu bar in different languages (German, Swedish, and Spanish) on their website using the Astra theme and Elementor. They also reported missing information from the footer after the header issue was resolved.
Solution:
1. We advised the client to check if the menu in Appearance->Menus was translated into the missing languages and had menu items assigned, as the menu was completely missing from the page source, not just hidden.
2. We requested temporary access to the client's site (wp-admin and FTP) to further investigate the issue. We emphasized the importance of taking a full backup of the database and website before providing access. We recommended using the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/.
3. Since the original issue with the header was resolved, we suggested creating a new ticket for the footer issue to keep the support process efficient and focused on one issue at a time.

If you're experiencing a similar problem with your menu bar not being available in all languages, we recommend checking the menu translations and ensuring that menu items are correctly assigned. If the issue persists, please consider opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please do not hesitate to contact us for further assistance by opening a new support ticket at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 7 replies, has 2 voices.

Last updated by Bobby 1 year, 2 months ago.

Assisted by: Bobby.

Author Posts
April 24, 2024 at 3:54 pm #15561732

alonP

I am trying to: HAVE THE mENU BAR AVAILABLE TO ALL LANGUAGES

Link to a page where the issue can be seen:

I expected to see: THE mENU BAR AVAILABLE TO ALL LANGUAGES

Instead, I got: MISSING MENU BAR IN: gERMAN, SWEDISH AND SPANISH TRANSLATION

WPL2.PNG
wpl.PNG
April 24, 2024 at 4:57 pm #15562070

alonP

the website URL is: hidden link

April 24, 2024 at 5:31 pm #15562376

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Please check if the menu in Appearance->Menus is translated to the missing languages (German, for example) and has menu items assigned.

According to my review of the page source code, the menu is fully missing (not hidden).

April 25, 2024 at 5:32 am #15563238

alonP

Thank you so much for the swift reply. I would like to apologize since I'm not that tech-savvy. please check the attached image for further light on the issue.

WPR.PNG
April 25, 2024 at 7:39 pm #15567215

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the screenshot!

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

April 27, 2024 at 3:53 pm #15573072
alonP

Hi Bobby, I hope you are doing fine and very well today.

We would like to inform you that the issue with the header is already fixed. However, we are currently experiencing missing info from the footer.

Please watch the attached video: hidden link

If it would help, we are using an ASTRA theme and Elementor to create the site.

Thank you so much! Cheers! 🙂

New threads created by Bobby and linked to this one are listed below:

https://wpml.org/forums/topic/split-menu-bar-missing-when-its-switching/

April 28, 2024 at 5:49 am #15573342

alonP

Hi Bobby, i will send you the credentials. please send me again the message where I can send it privately. Thank you

April 29, 2024 at 6:33 pm #15578526

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I'm glad to hear the original issue has been resolved, and I would be happy to review the footer as well.

We try to keep each ticket to a minimum of one issue.

Please refer to the link above for the new split ticket.