Menu button on mobile phone does not work

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This topic contains 3 replies, has 2 voices.

Last updated by Kor 3 years ago.

Assisted by: Kor.

Author	Posts
April 12, 2022 at 11:54 am #11003065
janS-38	Hello, I have a problem with the menu button on mobile phone on our website GlobalRize.nl. Our website is connected via WPML. On GlobalRize.org the menu button on mobile phone works, but not on GlobalRize.nl. I deactivated all plugins except Avada core, Avada builder, and WPML Multilingual CMS. So a I think there is a change that the problem is the WPML Multilingual CMS-plugin. Can you help me with this?
April 13, 2022 at 12:48 pm #11013255
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I've just tested your Website hidden link on my mobile phone and I'm able to open the "Burger Menu/Navigation Menu" without issues as shown in the attached screenshot. Did you sort it out yourself? Or could you tell me a little bit more about the issue that you're facing? Or perhaps you can share some screenshots? Thanks! Kor
April 14, 2022 at 10:01 am #11020473
janS-38	That is very strange. My co-workers and I can't get it working. One uses Safari, another Chrome. After about two minutes the menu works. There is not much to see on a screenshot. You will only the website with the menu button. When you press on it, it does not open.
April 15, 2022 at 7:41 am #11026603
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. This could be a "cache-related" issue and could you please try clearing your Website cache(SiteGround Optimizer) and then, restart your mobile browser and see if it works correctly? I've just tested it again on my mobile iPhone 11 using Safari and Chrome and still, it works fine. I've attached the screenshots for our reference. Thanks! Kor