Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by sanderK-15 1 year, 11 months ago.

Assisted by: Kor.

Author Posts
June 13, 2023 at 1:53 pm #13817853

sanderK-15

I am trying to: Add a new language to my site

Link to a page where the issue can be seen: hidden link When you switch to Spanish the menu is broken.

I expected to see: Not a broken menu

Instead, I got: A broken menu

June 14, 2023 at 8:39 am #13822805

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I've checked the navigation menu here hidden link and I can see the issue.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

June 14, 2023 at 5:46 pm #13827401

sanderK-15

Please try again

June 15, 2023 at 4:08 pm #13833995

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I ran the "Regenerate CSS & Data" option here hidden link and it works fine now

hidden link . Please check