Menu switcher has disappeared from Header menu

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the WPML language switcher disappeared from the header menu after attempting to move it from the last item to the first item.
Solution:
We asked the client to describe the exact method and steps they used to add the language switcher to the menu. Additionally, we requested temporary access to the client's site (both wp-admin and FTP) to investigate the issue further. We assured the client that we would check various settings in the backend without making changes that affect the live site. We also advised the client to back up their site before providing access and informed them of our privacy and security policy, which can be found at https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/.

If you're experiencing a similar issue with the WPML language switcher in your menu, we recommend checking your method of adding the switcher and ensuring that you follow the correct steps. If the problem persists, please do not hesitate to provide us with temporary access to your site for further assistance.

Please note that the solution provided here might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still exists, we encourage you to open a new support ticket for personalized assistance. You can do so at the WPML support forum: https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 30, 2024 at 10:56 pm #15246794
keonaH	Hello, I have had the language switcher in my header menu for quite a while but yesterday I tried to move it from the last item to the first item and now it is no longer showing at all.
January 30, 2024 at 11:45 pm #15246816
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. 1. Can you please let me know how you were adding the language switcher to the menu? Through what exact method? What were the steps that you took to add the language switcher to the menu? 2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, Mihai Apetrei
February 2, 2024 at 8:09 pm #15261058
keonaH	Hello, I added the widget to the Header menu by going to WPML > Languages > Menu Language Switcher and adding it to the Header. It disappeared when I tried to move it to the first menu item rather than the last. I have just tried it again and it came back!