Background of the issue:
I am trying to use WPML with Elementor on my site hidden link. I recently purchased WPML and am attempting to add Elementor elements.
Symptoms:
I can't add Elementor elements like Accommodation Types Carrousel when using WPML.
Questions:
Why can't I add Elementor elements like Accommodation Types Carrousel with WPML?
I checked your theme and plugins, and it seems that the "Accommodation Types Carrousel" is a custom Elementor widget. It's likely that the author of your theme haven't made it multilingual ready, so you will need to register it manually. You can check the steps here:
In a nutshell, you must install and activate the Multilingual Tools plugin, visit the page's WP Editor, copy the XML of the unregistered widgets, and paste it in WPML > Settings > Custom XML Configuration. After that, make a small change to the original page and save, and update the translation. Let me know how it goes.
As for the header and footer, if they were built with Elementor, they must be translated via WPML > Translation Management.
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
Thank you for sharing access. Your theme and plugins required some additional settings to be translatable, I changed them already.
Regarding the accommodations, they are still untranslated. Please make sure to have a full website backup, go to Accommodations > Accommodations Types and Accommodations and translate them. You can simply click on the "+" icon and add the translation. Finally, make a small change in the page that contains the carousel and update the translation. That should solve it.
As for the headers and footers, you can do the same. Visit the page where they are listed and add the translations. Let me know hos it goes.
The Spanish version of the website is protected, so I couldn't check it myself.
Please tell me the exact steps you took, so I can understand the translation method you came up with. Alternatively, you can share a screenrecording using Loom, so I can check how you are creating the duplicates.
I've tried in many different ways to create a copy of your website, but it simply wouldn't work.
Please check if you can do it on your side. Go to All In One WP Migration > Backups and download the available backup. Upload it to Google Drive and share the link with me. I've enabled the private field, which you can find under the text box for you to share the link safely.
Thank you so much for sharing the copy. In the local copy, I realized that the issue is exclusive to Acommodation Types. This indicates that this is a compatibility issue between WPML, Elementor and the MotoPress Hotel Booking plugin.
To confirm that, I've created a fresh installation of WPML. You can access it with the link below: hidden link
In this fresh install, please do as follows:
1. Install Elementor
2. Install MotoPress Hotel Booking
3. Create an accommodation type, using Elementor. The content is not important, you can add a paragraph only;
4. Switch the translation option to "WP Editor";
5. Open the translation and click to edit with Elementor;
Let me know if the behavior is the same. The idea here is to test the feature in isolation, so please don't import or create any content, or install any unnecessary plugins. Let me know how it goes. I know this takes some effort, so thanks in advance for the cooperation.
