This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing missing '+' symbols in WPML string translations, it might be due to outdated plugin versions. Solution: We recommend updating your WPML plugin and add-ons to the latest version, currently 4.7.1, to ensure you have all the latest bug fixes and improvements. You can check the latest released versions under My Account -> Downloads on our site. Detailed instructions for updating can be found here. If updates are not visible, you might need to click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. Remember to backup your database before proceeding. If the issue persists after updating, re-upload fresh copies of the WPML plugins through Plugins → Add New.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to change or add string translations in WPML, but the '+' symbols are missing. Here is the link to the page where the issue can be seen: hidden link
Symptoms:
The '+' symbols are missing in the string translations.
Questions:
Do you know why the '+' symbols are missing?
How can we solve the issue of missing '+' symbols in string translations?
While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.
Please update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.
Please remember to backup your database before you proceed.
Let us know if the issue persists after an update has been done.
Is it possible to temporarily deactivate all plugins except WPML and check the issue afterward? We need to ensure that no other plugins affect this behavior.
Before making any changes, please ensure that you back up your database first.
I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
Upon reviewing the issue, I noticed that your server is blocking some JavaScript files with a 403 status code, which is related to the WPML String Translation plugin.
Could you please consult your hosting provider about this issue?
Thank you for your feedback. That's quite interesting.
Can I make a copy of your site so I can run the test on a local server? I'll need to install a "Duplicator" temporarily or "All In One Migration" plugin on your site. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide the snapshot and send me the zipped package you downloaded.
There was no need to create a backup of the site. The issue was resolved by re-uploading fresh copies of the WPML plugins through Plugins → Add New. I suspect that not all plugin files were copied via FTP.
Thanks very much Andrey! This indeed helped en we can continue now.
But, we did find another issue... The shipping classes on a product level are not always 'seen'. Therefor, shipping costs are not always ok. Shipping classes are not adjustable on a product level.
How can we make sure shipping classes are ok for all products in all languages?
Looking forward to your reply.
Kindest regards,
Danny
New threads created by Andrey and linked to this one are listed below:
Oh, as an addition: our WooCommerce multilangual tabs looks different from the documentation. We have many less than your example and also the tab "Shipping classes" is missing. Might that be the problem?
Oh, as an addition: our WooCommerce multilangual tabs looks different from the documentation. We have many less than your example and also the tab "Shipping classes" is missing. Might that be the problem?
It shouldn't be a problem. With the latest update, the WooCommerce multilingual screen has been redesigned.
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