When generating PDF invoices in languages other than the default (Czech), the PDFs display mixed languages. This issue affects strings in the child template and the PDF template customizer. The language mix-up corresponds to the language set in the user's profile, not the language of the order.

<br />We recommend updating the PDF Invoices & Packing Slips for WooCommerce - Professional plugin to the latest version. Additionally, ensure that WooCommerce is also updated to the latest version. If these steps do not resolve the issue, or if the solution becomes outdated, please check related known issues at <a href=\'https://wpml.org/known-issues/\'><strong>https://wpml.org/known-issues/</strong></a>, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.

Mixed languages in PDF documents

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Tagged: Compatibility

This topic contains 22 replies, has 2 voices.

Last updated by ludekC-3 7 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
June 4, 2024 at 3:08 pm #15702669
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your message! Staging access would be very helpful in this case. I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
June 7, 2024 at 6:58 am #15713887
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	It seems that this issue only occurs if your custom theme is enabled. If I switch to a different theme I get a translated PDF file: hidden link Another test: hidden link Do I understand right, that those examples are translated correctly? If so, take note that our capacities to support custom theme-related issues are very limited. We can not take responsibility for such issues, as it might become too time-consuming to debug them. This issue should be reported to the person who developed your theme in such a case.
June 7, 2024 at 9:51 am #15714517
ludekC-3	Hi Andreas, I just tested it carefully and the chosen template has no effect, whether Store Front or Store Front Child is chosen directly, the result is the same. Also tried not using our custom template for PDF generation and again no difference in translations. In the attached image you have marked the translation errors for the second PDF: hidden link First PDF is OK. We have no problem with this documentary even on production. I'm in contact with PDF Invoices & Packing Slips for WooCommerce support, I got a beta version of their plugin from them, but that didn't help either.
June 8, 2024 at 11:32 pm #15718698
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please try to replicate the issue on the following test site so that we can take further steps to work on a solution. One-Click-Login: hidden link Leave me a message on this ticket once you are done recreating the issue.
June 10, 2024 at 9:41 am #15721113
ludekC-3	Hi, Andreas, As I wrote earlier, we are switching to a different system of issuing invoices and that will solve the problem for us. I have provided the staging server so that you can fix the error for other users. For my part I can't devote any more time to this, thank you for your understanding and for your efforts to help.
June 11, 2024 at 2:21 pm #15727279
ludekC-3	I would like to add that I am in contact with the author of the plugin PDF Invoices & Packing Slips for WooCommerce - Premium Templates (woocommerce-pdf-ips-templates), who provided me with a beta version of the plugin with a modified way of translating strings. Most of the problems have been solved, but I still need to solve the string translation, see the picture (Labels for: SKU, Weight). Interestingly, on staging everything works OK, but on a live site these two strings still don't work. Cheers
June 11, 2024 at 6:12 pm #15728665
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Comparing the live site and staging site, I can see that you are not yet using PDF Invoices & Packing Slips for WooCommerce - Professional 2.16.0-beta-1. Here is still the old version installed. Also, WooCommerce is not updated on the live site.
June 12, 2024 at 8:39 am #15729892
ludekC-3	Updating the PDF Invoices & Packing Slips for WooCommerce - Professional plugin to beta solved these last two strings. Thanks for the help and direction, this one really got away from me. I know you've been busy with this case and I appreciate your dedication.