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[Closed] Modification to one language affects the other language using Divi Builder

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 0 voices.

Last updated by Shekhar Bhandari 5 months, 2 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 19, 2024 at 5:44 pm #16531437

William Allaire

Background of the issue:
I am trying to translate the page 'Premiere nations' in English using the Divi Builder. The issue can be seen on the page: hidden link. I expected to see the translated page on the English side: hidden link.

Symptoms:
When I modify one language, the changes apply to both languages.

Questions:
Why does modifying one language affect the other language?
How can I ensure changes are applied only to the intended language?
December 20, 2024 at 7:49 am #16532266

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you open the page in default WordPress editor and send me the screenshot, I wanted to check if WPML editor is enabled or WordPress editor.

Look forward to your reply.

Thanks
December 20, 2024 at 3:52 pm #16534863

William Allaire

Hello
I am not quite sure what you are talking about. Is that the screenshot you are looking for?

Capture d’écran 2024-12-20 105155.png
December 23, 2024 at 4:55 am #16539263

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Yes, this is the screenshot I was referring to.

If you check the language metabox on the right, you'll notice that the WPML editor is enabled. To make changes in both languages using Divi, I recommend switching to the WordPress editor. Using two different editors can lead to issues like this.

Let me know if this helps.

Thanks!
December 23, 2024 at 9:43 pm #16542039

William Allaire

Hello
Thanks for your answer

All of our pages are on the WPML editor and it's working.

However, we still tried your suggestion and we are still facing the issue.

Did you want to check yourself?

Thanks
December 24, 2024 at 3:59 am #16542292

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Sure, please provide me pages to check.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

The topic ‘[Closed] Modification to one language affects the other language using Divi Builder’ is closed to new replies.